Role Overview

We are seeking a highly skilled Subject Matter Expert (SME) to operate and manage enterprise-scale Microsoft solutions, including Azure cloud services, Microsoft Endpoint Configuration Manager (MECM), and Microsoft Intune for device management. The SME will serve as a trusted advisor, ensuring secure, efficient, and scalable IT operations across the organization.

Operations & Support:

Provide operational support for endpoint and mobility issues as a Subject Matter Expert
Strong in troubleshooting device enrollment, policy conflicts, patch failures, and application deployment issues
Deploy and configure MECM for OS deployment, patch management, and application distribution
Manage Intune for mobile device management (MDM), mobile application management (MAM), and compliance policies.
Integrate Azure AD with on-premises Active Directory for identity and access management.

Security & Compliance

Implement conditional access, endpoint security baselines, and compliance policies.
Ensure adherence to organizational and regulatory security standards.

Support & Troubleshooting

Provide Tier 3 support for Microsoft solutions
Troubleshoot complex issues across Azure, MECM, and Intune environments

Collaboration & Training

Work with business stakeholders and vendors to deliver solutions
Conduct workshops and training sessions for administrators and end-users
Conduct testing of devices to ensure feasibility and compatability

Required Skills & Qualifications

Proven expertise in Microsoft Azure, MECM (SCCM), and Intune/MDM.
Strong knowledge of Windows 10/11, Microsoft 365, and Azure AD.
Experience with PowerShell scripting and automation.
Familiarity with Zero Trust security models and endpoint protection.
Excellent problem-solving and communication skills

Preferred Certifications

Microsoft Certified: Endpoint Administrator Associate (MD-102)
Microsoft Certified: Azure Administrator Associate (AZ-104)
ITIL Foundation or equivalent service management certification

Cybersecurity Operations Engineer (Endpoint SME)