About The Role

We are seeking an experienced Business Planning Project Manager to drive key strategic initiatives within the Consumer Banking Group (CBG). This role plays a critical part in wealth management and branch transformation projects, delivering meaningful business impact through data-driven planning and execution.

You will lead high-impact programs such as branch rationalization, digital transformation, customer experience enhancement, cross-business collaboration, and strategic business planning.

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Key Responsibilities

Strategic Planning & Project Leadership

Take ownership of CBG key projects, particularly in wealth management and branch transformation
Support business heads in strategy development, planning, and execution
Drive impactful initiatives with a data-driven approach, delivering measurable business outcomes
Proactively communicate project updates and insights to senior stakeholders

Branch & Customer Experience Management

Oversee branch service environments, facilities, and operational standards
Ensure high-quality service delivery for wealth management customers
Lead initiatives to enhance customer and employee experience (EJ improvement)

Branch Facilities & Vendor Management

Act as Service Delivery Manager (SDM) for outsourced service arrangements:

Manage contracts, renewals, site visits, and payments
Ensure vendors meet contractual and SLA requirements
Monitor vendor performance and proactively resolve issues
Maintain strong communication with outsourced service providers (OSPs)

Cross-Functional Team Collaboration

Coordinate across CBG to drive strategic initiatives:

Branch transformation
Digitalization and process efficiency
Cross-functional collaboration models

Lead and influence multiple stakeholders across departments and external partners

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Requirements

Minimum 5 years of experience, preferably in banking, branch operations, or vendor management
7 years in knowledge of consumer banking group business (preferred)
Strong project management, planning, and execution capabilities
Experience in stakeholder management across internal teams and external vendors
Familiarity with branch operations, especially facility and service management
Strong analytical, problem-solving, and decision-making skills
Ability to work under pressure with high accountability and emotional intelligence (EQ)
Agile, detail-oriented, self-driven, and adaptable mindset
Excellent communication skills in Mandarin & English
Proficient in Microsoft Office (Excel, PowerPoint, Word)

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What We're Looking For

Strong ability to work independently and lead cross-functional projects
Fast learner with a growth mindset and willingness to challenge the status quo
Strategic thinker with execution excellence
Passion for driving transformation and delivering business impact

Location:

Honhui A-14F

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time

AVP/ Senior Associate, Business Planning & Strategic Project Manager, COO, Consumer Banking Group