operational improvement , Regression Testing, Change Management, Digital Transformation, Sdlc, Chatbot, UAT Governance, AI-enabled Servicing Solutions, Knowledge Management, Business Requirements Management, Customer Portals, Business Analysis, Implementation Governance, Agency Tools

Generative AI, project management, It Knowledge, Simulation, educational technologies

operations and administration, insurance sales processes, Microsoft Office Applications

Microsoft Excel, Actuarial knowledge, NBV reporting, IFRS 17, HKRBC solvency reporting, Par Management, AXIS model

Digital initiatives, Carpark management services, Financial performance, Leadership Capabilities, Business development, New business models

reporting capabilities, Case Management, AML regulatory frameworks, Insurance Operations, premium financing arrangements