Job Summary

As a Subject Matter Expert for CRES related risks, to ensure CRES risks remain within acceptable risk levels by identifying material risks, maintaining an effective control environment and understanding and accepting or rejecting levels of residual risk in line with Operational risk procedures. (Acceptable risk levels may be determined by reference to: Risk registers, Root Cause Analysis, Process Risk Analysis, Incident Analysis, Control Reviews, Audits, OR Profiles, RMF & other applicable policies and procedures)

Management & implementation of service delivery strategies, policies, processes & standards. They may manage a team of PROPERTY Country Officers
To ensure that the bank's assets are maintained with the set guidelines of quality, cost, and time and enhanced in utility and value.
To ensure that the lease management and other facets of the estates are executed with discipline and implemented in every facet of Real Estate Operations
To implement country specific security management plan to ensure compliance with Group and Local Security guidelines
To implement country specific Health, Safety and Environment Management System to ensure Compliance to Group and Local HSE guidelines
To implement country specific Business Continuity Management to support local businesses and to adhere to Group and Local guidelines

Responsibilities

Risk Governance

Align operational risk management approach across the cluster to the regional strategy Group ERMF and relevant RTF and oversee effective implementation at a cluster/country level.
Ensure that CRES staff including Supply Partners for the cluster understand fully and accept their risk management responsibilities in relation to ORTF and that the 1st line of defence are all competent in their risk management duties.
Review CRES Management Information across cluster relating to control effectiveness ensuring reporting of inadequate or failed internal processes, people and systems to relevant authorities.
Maintain and develop operational risk capabilities, skills and infrastructure to meet ongoing business needs and plans.
Support Process Owners and SME's in ensuring risks are suitably identified, assessed, controlled or mitigated, monitored and residual risks are maintained and reported for the cluster.
Carry out a systematic program of risk-based peer reviews on critical processes and/or reviews based on thematic risks.
Provide validation of control design and effectiveness across the countries in the cluster and report findings to Cluster and Country Heads of CRES in the cluster and Regional Head of CRES Operational Risk.
Provide oversight and monitoring of the CRES conduct plan.
Provide oversight of the Supply Partners assurance program for the cluster and ensure relevant monthly reporting of performance and findings.
Support and collaborate with our SPM to ensure relevant risk data is included within performance reports.

Risk Appetite

Periodically assess the operational risk profile of the cluster and ensure it maintains alignment with Group's risk appetite requirements.

Risk Control, Risk identification and Assessment

Accountable to validate and challenge the first line Process Owner completeness of risk identification, assessment, monitoring and control activities of gross and residual risks arising from their end to end processes and identify any gaps.
Assess the control environment including, but not limited to, control design, control execution, control testing and control history.
Recommend changes to the control environment or to work practice where necessary to reduce the level of operational risk exposure to within the agreed appetite.
Assure compliance with Operational Risk Policy & Procedures as well as Operational Risk Type Framework.

Risk Acceptance

Review Residual Risk Acceptance record templates for all medium, high and very high country level CRES risks to ensure appropriateness before submission to the relevant approving committees and/or persons.
Assist in accurate classification and reporting of operational risk events and the appropriateness of mitigation actions.
Challenge and constrain relevant CRES activities where risks are not aligned with control requirements or risk tolerance.

Risk Monitoring

Ascertain and confirm that country risk registers; KRIs, KCIs, and CSTs are effectively implemented and reported in accordance with Group and Country local requirements.
Periodically review operational risk assessments to ensure they appropriately reflect changes in the risk environment, mitigating controls and the progress of treatment plans.
Work with country CRES teams to review control and risk metrics in order to monitor KRIs and KCIs.
Ensure a program of sample testing of control reviews is in place to ensure quality testing and a mechanism for tracking and reporting of actions for the cluster.

Risk & Loss Reporting

Approve the classification and accurate reporting (including escalations) of operational risks and losses for the cluster in EORP.
Accountable to ensure Risk Events are investigated and root cause reports are completed and provided to the Cluster Head of CRES and Regional Head of CRES OR.

Strategy and Planning

Ensure the cluster establishes an executable assurance program designed to manage the control environment that ensures audit readiness.
Ensure the strategic intent and agenda for operational risk is delivered within the cluster.
Ensure the provision of suitable risk training and development to the cluster to ensure the requirements of the Group risk management process is embedded in all BAU activities.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank's Conduct Principles

Key Stakeholders

Regional Head of CRES
Regional Head of CRES Operational Risk Asia
CRES SMEs
Supply Partner Managers
Country Heads of CRES
CRES Risk Owners, Process Owners (1st line)
CRES Cluster OR
SORO's
CCRO
SiS
Business and Functional Heads of Operational Risk as applicable
Group Internal Audit
Governance Committees

Other Responsibilities

Work as Subject Matter Expert Operational Risk Resource for the CRES Process

Qualifications

Preferred Qualifications (experience more important than qualifications):

Any Graduate / Postgraduate.
Risk Management,
Audit / SOX
Corporate Real Estate, Construction & Building Services,
Banking Business,
CORENET MCR or working towards any Real Estate
Experience Corporate Real Estate, Risk Disciplines

Role Specific Technical Competencies

Preferable audit experience
Risk Management
Corporate Real Estate Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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