Servicenow, Incident Management, Problem Management, ITIL 4, Root Cause Analysis, Fishbone Diagram, ishikawa, 5 Whys, Kepner-Tregoe

Servicenow, Incident Management, Problem Management, ITIL 4, Root Cause Analysis, ishikawa, 5 Whys, Kepner-Tregoe

Servicenow, Power Bi, Tableau, Excel, fault tree analysis, Fishbone, root cause analysis techniques, 5 Whys, ITIL 4 Managing Professional certification

Servicenow, Pmo, Power Bi, Jira, Transformation, Portfolio Management, Strategic Planning

Change Management, Commissioning, Workflow Optimisation, Service Operations Management, spatial design, Project Management, IT Systems Testing, Service Planning, Process Improvement, Digital Adoption, FFE Procurement

Servicenow, SAP, Agile Methodologies, Mulesoft, Excel, Salesforce, Powerpoint

Servicenow, SAP, Agile Methodologies, Mulesoft, Excel, Salesforce, Powerpoint

Itil Framework, Scrum, PMP certifications, Project management, IT System Operations Maintenance, Service delivery leadership

Problem Management, Sdlc, It Operations, Project Management Life Cycle, Service Management, EUCD desktop end-user services

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership