Unit Manager (Commercial ONE & PON Control)

10-12 years
12 days ago
Job Description

Your role

  • Leada team to carry out ONE & CPON control on project orders and BAU orders, including coordination with field teams, contractors, internal & external customers
  • Manage a team of control staff to ensure ONE & CPON service provisioning and related activities are efficiently carried out which meets customers service required date and satisfaction
  • Monitor the service performance of contractors and liaise with other working parties to ensure a smooth and effective service delivery
  • Responsible for contractor management
  • Prepare analysis and compile daily & monthly statistical reports
  • Develop team members on various company system operation and customer handling skills to meet business needs
  • Handle and solve internal and external customer enquiries and complaint
  • Undertake special projects or assignments whenever required

To succeed in this role

  • Degree Holder/Higher Diploma in Electronic Engineering/Information Technology or equivalent or DSE graduated with minimum 10 years working experience in related field
  • Good management skills and sound administrative ability
  • Innovative and adaptable to changes in meeting the Company business need under a competitive environment
  • Sound communication and interpersonal skills with a strong desire in best delivering customer services and achieving service target
  • Good command of written and spoken Cantonese and English, proficiency in Putonghua will be an advantage

Work Location: Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to, quoting yo ur present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.




PCCW Limited is a Hong Kong-based information and communications technology company. The company is the majority owner of telecommunications company HKT Limited, and also holds a majority interest in Pacific Century Premium Developments Limited.