Job Description



Role Responsibilities

Scope of Role:
Account for branch&rsquos operations counter transactions including system operations to ensure execution accuracy, compliance, and completeness in line with bank internal and external rules/procedures/manuals/standards/group requirements/regulatory requirement/laws as well as to keep high class level of services to our clients
责范围:
负责分行业务作项与分行有关工作,包括柜交办系统,确项分行工作执行准确性,性完整性,执行中必须始终守并严按照行内外部准则/作程/作手册/准/集团/管/法等,时始终高水准客户务质与验
Key Responsibilities/Challenges 主工作责/战


  1. General 总则


  • Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies

  • Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities

  • Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank

  • Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections

  • Cooperate with any investigations or reviews on regulatory failure such as accountability review.


  • 解认并守本地法律法以渣内部策中关于个人问责责;

  • 跟上本地问责法律法展,以有效地确并强化内控;

  • 审慎勤勉地履行岗责,以个人或团队身份,为任何导致行或能法律制管罚大财务失或声誉负影而出努力;

  • 对未守相关范程未履行责以未执行整措施承担相责任;

  • 任何关于管定调查或审查,例,问责审查


  • Business performance 业务表现


    • Support to achieve business objective at the respective branch

    • Drive or support cost optimization initiatives to achieve cost saving target


    • 助分行实现工作目

    • 主动倡议或助行推进项本优化创新方案实现


  • Service 客户务质


    • Embed client centric mind in daily operation as well as to maintain up best in class front-line service

    • Continue to advocate human banker and client centric service mindset in service staff for enriching internal and external customer experience

    • Achieve client satisfaction in daily branch services and operations

    • Build SCB a great place to work


    • 在日常工作中始终倡导以客户为中心务念,给客户供最优质务

    • 在务中始终秉承以人为本,以客户为中心务念,并内外部客户务验

    • 在分行日常对外务中,始终以客户满为务宗旨

    • 始终立志于共将渣行建一个工客户都喜欢公


  • Operations, Conduct and Risk Control 作,行为范风险控制


    • Handle all counter operations, branch transactions in good result to ensure all bank internal and external rules/standards/procedures/manual are strictly followed

    • Perform bank required due diligence in branch start of day and end of day work on daily base to ensure no exception in execution


    • Complete regulatory required reporting timely and accurately to ensure the report follows regulatory requirements with no exception

    • Support Line Manager achieve good MCA rating in branch audit


    • Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank

    • Ensure all required certifications are obtained per internal and external requirements



    • Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions

    • Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct well manage client complaints & CDD


    • 负责分行交(柜业务)办系统作,确执行果完全符行内外部项定准则集团策,作手册/定外部法法律等

    • 严守行在分行起始中日终项业务开展审尽,确工作没有纰差

    • 认真履行管报表报,确报内容报时间符管行内部作,没有差或纰

    • 助主管在行内部审计中得良好MCA (management control approach)绩

    • 时汇报或现任何常作现象或问题确风险最低化

    • 行内外部,确获得岗就需项有效书

    • 知并严执行行轮岗制度作定,认真执行并从行就轮岗出通知安

    • 守行行为范守则,在执行中始终守行内控风险管机制中工执行内外部项定策

    • 守法律法,内部风险(包括洗,制,贿败等风险)策集团行为准则,妥客户投诉客户尽调查


    4. Self Development 自展与


    • Actively participate in various campaigns related to service team and achieve the target

    • Develop multi-product knowledge and job skills to support different segments and sales channels

    • Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline


    • 积与完行安项培训项目,主动学行内部程/作手册以地法

    • 积与与务团队相关项竞赛活动并达到期目

    • 深入学行产知识业技能,确业务产知识以业务线展需

    • 行策完新入人(新工或内部调动)培训计,并在时间内通过所有估测试


    5. Customer Right Protection 消费者益护

    • Fully understand the importance of Consumer Rights Protection, prevent damage to consumers best interest

    • Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings

    • Always embed Consumer Rights Protection mindset when performing daily work


    • 在日常工作中,充分解护消费者益性,防止害消费者利益

    • 在日常工作中,始终守与消费者益护相关法,确完相关培训

    • 在日常工作中,始终谨记以护消费者益为基础执行工作



    Our Ideal Candidate

    Selection Criteria

    • A university degree with 1-2 years of related banking experience prevails

    • Solid knowledge of bank products and services and banking procedures, equities markets, unit trusts and other personal investment services

    • A team player who shows initiative and assertiveness

    • Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements

    • Good command of both spoken and written English and Mandarin


    • 大学本学历,1-2年行从业相关验优先考

    • 熟行产务财险产

    • 具有良好团队作精神主动定

    • 有上进心,自激励,断高知识备技巧,以满足工作

    • 具有良好中英文写作语能力


    • Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.

    • 除上述工作责外,工循直属时指派任何工作责任务

    • Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements, or failing to pass related new jointer training (including but not limited to the CPBB Essentials and Financial Solutions training), the employee will be deemed not meet the recruitment requirement for passing probation, and the Bank is entitled to terminate the employee&rsquos employment contract immediately. For employee who has passed the probation, failing to pass the related new joiner trainings (including but not limited to the CPBB Essentials and Financial Solutions training) and will be taken as assessment basis for job incompetency.

    • 以上主工作责岗任是于考试期是符录件工作胜任与准倘若工未能满足述,或未能通过入相关培训测试(包括但于CPBB Essentials入培训解决方案培训等),则该工将被视为符试期录件,行有立终止工劳动;对于已过试期工,未能通过入相关培训测试(包括但于CPBB Essentials入培训解决方案培训等),将作为胜任工作岗考

    • Before attend and pass the related new jointer training and assessment (including but not limited to CPBB Essentials and Financial Solutions training) the employee should not perform any kind of business.

    • 对于还没有与并通过入相关培训与测试(包括但于CPBB Essentials入培训解决方案培训等)工,止办任何业务

    • Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.

    • 请注以上本工作述将于年制定年度工作目时予以审,有必将直属工予以修订并达一致

    • In this document, Chinese version shall prevail over English version.

    • 本文件若中英文表述符,该以中文为准



    About Standard Chartered
    We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

    Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

    • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do


    • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well


    • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term


    In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

    • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations


    • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum


    • Flexible working options based around home and office locations, with flexible working patterns


    • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits


    • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning


    • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.


    Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
    Visit our careers website

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    Job Source: scb.taleo.net

    We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
    Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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