TDI - IT Production Specialist - AVP

Position Overview

Details of the Division and Team
CB Production Services plays a critical role in Deutsche Bank's transformation. This division consist of many domain and sub-domains like Securities Management, Investor space, Trust and Agency of securities, client positions management, custodian business, Cash/wire payments (Both internal and external via Swift, crest, Mint etc ) , Channels space, messaging billing and Trade Finance and Lending area. Some of the areas and very demanding and critical to business and client deliverables. Subdomains also including transaction banking, NAV calculations corporate actions etc.
Corporate banking applications services the needs of business areas spread across all APAC, EMEA and US regions and production support Engineering team spread across globally.
What we will offer you
A healthy, engaged, and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre.
You can expect

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  Supplemental Savings Plan on top of mandatory social security
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  20 days of annual paid leave, plus public holiday & Flexible Working Arrangement
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  A range of competitive benefits to suit your needs
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  On-line family doctor consultation for both employee & family members
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  Employee Assistance Program for both employee & family members

Your key responsibilities
This Production Specialist role is operating within Production services team of Securities Services and Trade Custodian, Fund services domain which is a subdivision of Corporate Bank as a Production Support Engineer.
In this role, you will be responsible for the following:

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  To drive a culture of proactive continual improvement into the Production environment stability through application, user request support, troubleshooting and resolving the errors in production environment
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  Automation of manual work, monitoring improvements and platform hygiene are additional key responsibilities
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  You should have experience in all relevant tools used in the Service Operations environment
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  Committed to ensure that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs)
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  Work towards the resolution of incidents. Drive with the resolution of complex incidents. Ensure that the right problem-solving techniques and processes are applied
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  Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability
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  Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture
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  Provide hands on technical support for a suite of applications/platforms within Deutsche Bank during early APAC hours
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  Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration
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  Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3
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  Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time)
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  Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible
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  Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs
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  Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third-party systems / data providers & vendors
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  Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date
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  Approach support with a proactive attitude, working to improve the environment before issues occur
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  Shift Working (Weekday and Weekend) coverage is mandatory and is on rotational basis with compensatory offs for extra working days
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  Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene
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  Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues
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  Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls
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  Update the Run Book and KEDB as & when required
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  Participate in all BCP and component failure tests based on the run books
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  Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support
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  Proactive event monitoring and ensuring the alerts/events are well handled by referring to runbook and also taking initiative in creating new ones if required for the future reference
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  Drive knowledge management across the supported applications and ensure full compliance
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  Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution

Your skills and experience

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  9+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
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  Experience of end-to-end Level 1,2 management and good overview of Production/Operations Management overall
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  Operating systems (e.g. UNIX, Windows) and the underlying infrastructure environments
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  Good working knowledge of RDBMS Database environments (e.g. Oracle, MS-SQL, Sybase, MySQL, No SQL)
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  Middleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka ), DAP, Dweb, Fabric
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  Scripting languages (e.g. UNIX shell and PowerShell, PERL, Python, Github, Spring boot, JAVA/.NET )
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  Automation, monitoring and data analytics tools (e.g. Monitoring tool (Geneos/Nagios) , scheduling tool (Control-M /Autosys), Ansible, Blueprism, App dynamics, Splunk )
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  Working experience in Cloud technologies (preferably GCP)
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  Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes

Nice to have

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  Recent experience of applying technical solutions to improve the stability of production environments
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  Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.
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  Excellent troubleshooting and problem-solving skills
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  Excellent communication skills, both written and verbal, with attention to detail
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  Ability to work in virtual teams and in matrix structures
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  Service Operations, development experience within a global operations context
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  Global Transaction Banking Experience is a plus.
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  Experience of supporting complex application and infrastructure domains
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  Experience in DevOps/SRE
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  Knowledge and development experience in Ansible automation.
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  Good analytical and problem-solving skills
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  Experience of working in an agile work culture
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  Experience of leading small feature/function teams

How we'll support you

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  Flexible working to assist you balance your personal priorities
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  Coaching and support from experts in your team
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  Culture of continuous learning to aid progression
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  A range of flexible benefits that you can tailor to suit your needs
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  Training and development to help you excel in your career

About us and our teams
Deutsche Bank is the leading German bank with strong European roots and a global network. Click to see what we do.
Deutsche Bank & Diversity
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about diversity and inclusion at Deutsche Bank.