Provisioning of Desktop Support Engineer who's competent to Provide Executive Support for VIP users, act as Single Point of Contact (SPOC) interface between customer business leadership, HCL cross functional towers. Strong Technical support skills & Communication skills (both written & spoken).
Technical Support includes installation and Troubleshooting of all End User Equipments including Corporate mobile devices and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.
(a) Desk side engineer for technical support for customers and their networked computers and peripherals
(b) Interface with multiple levels of end users, management, VIPs and technical staff
(c) First point of Escalation in case of any Priority 1 issues in Plant
Duties include (but not limited too)
eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our 'No-Sell, Service-Only' approach has resulted in 'Accelerated Hires,' lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.