Spl%27st, Account Servicing

3-6 years
1 Applied
Job Description



Role Responsibilities

Business, Strategy, Operations & Infrastructure


  • Strictly follow ASU DOI, ensure the implementation of internal policy and compliance of regulatory requirements.严守贸务,现管务,账户务内控制度岗责,确国家法律定内部制度贯彻执行

  • Timely and accurate resolution to all customer enquiries on ASU related services and products.


时准确解决客户有关贸务,现管务,账户务产问题

  • To maintain quality standards to ensure our services for above mentioned products.


行产务高质

  • To check report and finish the product related returns in time. Establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials.


检查并时完相关报表,建立完整会计,统计业务档案,确原始记录,料真实完整

  • To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer.


为客户供满务方案并并助作工作

  • To be aware and identify opportunities for cross selling the Bank&rsquos products.


积为行展业务

  • To be responsible for account related entry/deal input checking, ensure the effective control of risks through proper authority mechanism.


负责相关交审,守分级授机制,确业务按风险程度得到有效控制

  • Processing relevant transactions and performing specific duties (e.g. Reconciliation, regulatory reporting, callbacks, scanning, S.V. etc.) Guided by the departmental operating instructions, guidelines, policies and standards set.


循本部门作说明指策准,相关业务完指定责(包括:对管报表报确认扫业务等等)

  • Back up team member as per arrangement if related concerned party is not available.


在分行部团队在时,替补其相关工作
Governance & Risk Management

  • Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct. Accountable for implementing and complying with AML requirements when performing duties


日常工作必须符洗制度行为范在履行岗责期间,守中国本地集团洗/相关定

  • Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity.


时刻警惕客户常行为,并迅速报交至上级主管部门

  • Periodically to do CRM and KCSA self-assessment of daily processing, escalate according to acceptable risk threshold.


定期对日常作进行内外部性检查价,接风险程度级汇报

  • Periodically to do job rotation and take mandatory leave as per policy.


守制度定,定期执行岗轮强制

  • Safe keep and register business chops, user Id password and critical vouchers. Strictly follow keys, combinations and other administration requirement. Follow handover policy.


妥管业务,作密凭,严守匙防柜等管办好交接登记手续
Business Continuity Management:

  • Be familiar with BCP plan and test periodically.

  • To support Operation Manager maintaining effective and updated Business Continuity Plan (BCP) and Business Impact Analysis (BIA) in place and ensure BCP testing performed as per group standard.


People and Talent:

  • Attend and finish internal and external training to be skilled and qualified for the job.

  • Embrace bank cultures and values.

  • Embrace change in mindset and live in culture of client centricity, agility.


Regulatory & Business conduct:

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

  • Monitor the effective communication and implementation of regulatory changes


Key Stakeholders:

  • Country CCIB Client Journeys HO, Branch business, Branch Manco GBS Ops


.
Other Responsibilities:

  • Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group&rsquos internal and external reputation.

  • Promote the Group&rsquos brand and Here for good with team members, clients and regulators.

  • Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies


解认并守本地法律法以渣内部策中关于个人问责责;

  • Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities


跟上本地问责法律法展,以有效地确并强化内控;

  • Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank


审慎勤勉地履行岗责,以个人或团队身份,为任何导致行或能法律制管罚大财务失或声誉负影而出努力;

  • Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections


对未守相关范程未履行责以未执行整措施承担相责任;

  • Cooperate with any investigations or reviews on regulatory failure such as accountability review


任何关于管定调查或审查,例,问责审查

  • Properly perform the duties on management and ensure the effectiveness of internal control


正确履行管责,并确内控效率;

  • Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership


对负有管/或领导责任事项引起或相关管定事件或风险,承担相责任

  • Be responsible for significant losses due to failure of effectiveness of internal control


为内控失效大失负责

  • To ensure all team staff adherence to laws and regulations, internal risk and compliance policies (including anti-money laundry, sanction, anti-bribery & corruption and relevant FCC risks) and Group Code of Conduct.


确团队所有工守法律法内部风险策(包括洗制贪污败有关犯罪风险)集团行为守则

  • Any other job, duties and responsibilities as assigned by the line manager from time to time.


其它直属在工作期间, 对工作任务 责与责任时作出指派

  • The job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.


以上工作范围责述将于年订立年度工作目时进行回顾,并直属工于必时进行修订达一致

Our Ideal Candidate


  • Academic or Professional Education/Qualifications: University educated

  • Licenses and Certifications/accreditations: none additional

  • Professional Memberships: relevant memberships to be agreed

  • Bank training: none additional

  • Languages: English and Mandarin

  • 3+years of corporate operations experience of handling large diverse teams in international banks

  • Added expertise in back office processing teams with ability to understand and articulate front to back processing nuances in detail.



About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do


  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well


  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term


In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations


  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum


  • Flexible working options based around home and office locations, with flexible working patterns


  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits


  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning


  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.


Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

Career Advice to Find Better