KKCompany Technologies, Asia's leading AI multimedia technology group is dedicated to creating values for customers with core businesses of multimedia technologies, digital cloud, and AI applications.
At KKCompany, we believe Innovation Made Simple, and technology is the answer to the struggles faced by every industry. Since its establishment two decades ago, KKCompany has expanded its portfolio, including KKBOX, BlendVision and Going Cloud. KKBOX is the world's first platform bringing legal music streaming service to the public. It utilizes state-of-the-art streaming technology to enable excellent user experience. Our flagship brands and a base of international clients enable us to accumulate extensive data and advance analytical capabilities. The strengths along with our abundant experience in brand management help businesses achieve digital transformation successfully. We serve over tens of millions of consumers and enterprise clients in Asia cross a broad spectrum of industries such as telecommunication, multimedia, online education, fitness, smart retail and more.
KKCompany now has over 500 employees across offices in Tokyo, Singapore, Taipei, Kaohsiung, and Hong Kong.
Responsibility:
Help Enterprise customers plan and develop end-to-end cloud-based OTT Video Streaming Platform to help business growth.
Oversee the overall end-to-end program management, serving as the owner of business engagement (customer relations), assessing and planning for customer success metrics, feature & operational requirement planning, resource review, effort estimations, executions associated with development teams, risk management measurements, and post launch operations, to ensure successful service delivery and reliability.
Be able to take business requirements from Enterprise customers, manage project charter and P&L, work with both project/product engineering managers and associated cross-functional teams (i.e., product owners/managers, designers, quality assurance, customer support teams, etc), to drive end-to-end solutions delivery. Define, plan, organize, control, deliver, and operate, to ensure post launch project operation efficiency and scalability.
Accountable for on time, on budget, high quality project delivery to meet customers needs. Oversee the overall resource planning, allocation and execute stakeholder & risk management, to ensure success.
Stakeholder management and communications: ensure project team alignment throughout project lifecycle via project updates and manage risk management.
Continuous improvements: facilitate and solidify project management by creating, managing, and optimizing communications and processes to improve efficiency.Project management key focus:
Business engagement: Initiate new business/project requirements understanding, conduct technical feasibility & effort estimations with associated development teams. Cultivate relationships across external customer and internal engineering/cross teams, serving as the direct PM liaison for customer/cross functional teams.
Planning & execution: Be able to take business requirements, devise roadmap, schedule, and conduct resource management. Work closely with engineering managers and associated scrum teams, quality assurance, operation teams, to drive end-to-end solutions for on time, on budget solution delivery and reliability.
Demonstrate project knowledge and facilitate the development of requirements in consideration of known technical capabilities and limitations. Manage global operations SOP planning and execution, handling incident recovery as emergency commander to push for immediate resolution.
Requirements:
8+ years of experience as Enterprise Solutions Program Manager/Operations Manager, leading service launches
In-depth knowledge and experience running an enterprise solutions/projects development through end-to-end software development lifecycle
Experience with Scrum/Agile methodologies with enterprise-level application development projects. PMI-ACP, CSM, or equivalent are preferred
Strong verbal/written communication in both Chinese & English, and presentation skills, including ability to effectively communicate with customers and cross teams
Self-directed, yet highly-cooperative and flexible work style within the team
Requires strong attention to detail, excellent analytical, problem-solving, facilitation and communication skills. Strong leadership, judgment and decision-making abilities, being able to communicate to all levels of the organization, including top management
Nice to Have:
5+ years of experience as business manager, managing financial and budgetary processes
Japanese speaking a plus
Experience working with remote and global teams a plus
Flexible Working Hours
8 A.M to 10 A.M. clock-in buffer. Manage your own schedule!
Hybrid work mode: in-office Monday to Thursday, remote option on Fridays!
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Annual Leave
Generous leave entitlement surpassing legal and market standards: 16 days of annual leave plus 1 day for your birthday upon joining.
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Office Environment
Convenient Taipei office location close to the MRT Bannan Line.
Unlimited snacks and beverage vending machines.
Massage time / fitness space for employees, promoting relaxation and well-being.
Laptop equipment will be prepared for you to help you boost your productivity.
OKR
Workshop
E - Learning
Career Development
Clear personal and team targets! We have an annual performance review for you to discuss OKRs with your supervisor.
Internal and external training and technical workshops will help make your soft and hard skills stronger.
E-Learning platform with flexible course selection, unrestricted by time constraints.
All hands meetings
Transparent Communication
Let's all work together in the same direction! You can clearly understand the company's current situation and development direction through our all-hands meetings. Nothing is a secret!
Allowances & Benefits
We take care of not only you but also your family! Marriage, funeral, hospitalization, childbirth, childcare allowances, all kinds of allowances are available in KKCompany!
Work hard, play hard! KKCompany plans tourism benefits for our employees, allowing them to go anywhere.
Holiday bonuses for festive cheer and additional perks throughout the year!
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Employee Health
We care about the health of every employee. Newcomers get a free health check-up. Existing employees can arrange it every two years. Also, you don't have to worry about being hospitalized because the company provides group insurance for you.
Hospitalization insurance coverage provided by the company, alleviating concerns during illness.
Access to contracted doctors for health consultations and seminar events.
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Entertainment Activities
New hires receive a complimentary KKBOX music account!
Various club activities: dance, professional coffee, badminton, Pokmon... and more, plus Welfare Committee events: dance-offs, lame joke contests, weight loss challenges... and more!
Special partnership discounts: Chunghwa Telecom, restaurant perks, and more.
Annual Gatherings
The most exciting year-end banquet! Prizes and bonuses galore, featuring thrilling and tense guessing games perfect for KKCompany folks!
Regular departmental dinners to enhance team cohesion and mutual understanding!
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