Software (Technical) Support Engineer II - (E2)

Job Description



Key Responsibilities

  1. Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
  2. Create, test, and verify installation/upgrade instructions for Applied Materials product releases.
  3. Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.
  4. Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
  5. Attend AMAT classes in designated product line and external classes for third-party software.
  6. Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
  7. Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
  8. Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Functional Knowledge
  • Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise
  • Understands key business drivers uses this understanding to accomplish own work

Leadership
  • No supervisory responsibilities but provides informal guidance to new team members

Problem Solving
  • Solves problems in straightforward situations analyzes possible solutions using technical experience and judgment and precedents

Impact
  • Impacts quality of own work and the work of others on the team works within guidelines and policies

Interpersonal Skills
  • Explains complex information to others in straightforward situations
Qualifications
Education:
Bachelor's DegreeSkills
Certifications:
Languages:
Years of Experience:
2 - 4 YearsWork Experience:
Additional Information
Travel:
Yes, 10% of the TimeRelocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

JOB TYPE

Function

Roles

Applied Materials, Inc. is an American corporation that supplies equipment, services and software for the manufacture of semiconductor (integrated circuit) chips for electronics, flat panel displays for computers, smartphones, televisions, and solar products. Integral to the growth of Silicon Valley, the company also supplies equipment to produce coatings for flexible electronics, packaging and other applications. The company is headquartered in Santa Clara, California.Founded in 1967 by Michael A. McNeilly and others, Applied Materials went public in 1972. In subsequent years, the company diversified, until James C. Morgan became CEO in 1976 and returned the company's focus to its core business of semiconductor manufacturing equipment.By 1978, sales increased by 17%.

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