SHL IT AP Regional On-site Support Manager(pipeline)

Job Description

Do you want to join us in helping to fight diseases and enabling access to care for more people around the world At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. As an equal opportunity employer, we welcome applications from individuals with disabilities. Mission: Develop and maintain operational excellence for the OSS service and related processes to achieve high user satisfaction and ensure good user experience for our end-users in the different Zones and Countries across APJ and China regions. Responsibilities: .You will implement the IT OSS strategy, processes, and solutions to support the business end-users. .You will manage the regional IT OSS operations and ensure the SLA of the service meets business requirements and provide the required status reports. .You will work closely with AP IT and HQ IT organizations, in alignment with the Global Service Owner, to ensure our global solution blue-print and technical governance and standards are aligned with regional requirements, and thereafter deployed, managed and maintained in the region. .You will act as regional counterpart to the Country and Zone IT Heads in all IT OSS related issues. .You will set up and monitor country-related OSS delivery and ensure quality standards for OSS operations and processes. .You will initiate improvements and ensure appropriate processes are followed. .You will liaise with external parties (i.e., vendors & service providers) in contractual and operational matters, related to IT OSS services, within given authority levels. .Ensure effective cooperation with both internal and external stakeholders. .You will clarify cases as an escalation point. .You will keep abreast of industry and security trends. .You have people management responsibilities for internal team members that make up the OSS team. .You will, in collaboration with the OSS service provider, setup up and review the Standard Operating Procedures (SOP) and working goals to develop high performing teams. Contacts: Country IT Heads, Business Partner Managers, Global Service Manager, Service Providers Experience: .Minimum 10 years working experience in Information Technology or related field .Knowledge in IT Service Management (ITSM) and certification on ITIL v4 preferred .Experience in IT On-Site service provisioning and management, business application support, budget management, resource management, strategy/organization/planning, .IT security and project management would be an added advantage. Education: .At least a Bachelor's Degree in Information Technology or comparable degree, with some financial and entrepreneurial expertise Others: - fluent in English, both written and verbal - people manager - Familiar with ServiceNow as an IT services and operations management support platform - ITIL v4 certification preferred Organization: Siemens Healthineers Company: Siemens Healthineers Ltd. Experience Level: Experienced Professional Full / Part time: Full-time



Siemens Technology and Services Private Limited (STSPL) is the Indian subsidiary of German multinational engineering and electronics conglomerate Siemens that focuses on IT and management services. The subsidiary is split into four units: Corporate Technology India, Siemens Corporate Finance and Controlling, Global Shared Services, and Siemens Management Consulting. Located in Electronic City in Bangalore, it has over 5000 employees. It has been certified with an SEI-CMMi Level 3, PCMM Level 3, ISO 27001:2013 (ISMS) and ISO 9001 certifications.

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