Service experience operation in the consumer industry- Douyin e-commerce

3-5 years
9 days ago
Job Description

Responsibilities

1. Responsible for Douyin e-commerce consumer goods industry (mobile phone digital/home appliances/furniture home decoration, etc.) services and corresponding consumer experience operations, including but not limited to trade-in, on-site installation, maintenance, cleaning, extended warranty and other projects 2. According to business goals and specific scenarios, we can complete the output of industry service strategies and the design of service performance guarantee processes, and can collaborate with product, governance, industry and customer service teams to promote the achievement of rights and interests goals 3. For specific service rights and interests, we can design corresponding consumption Consumer experience indicators, and process monitoring, and promptly solve consumer problems in the contract fulfillment process by formulating remedial plans, collaboratively building product capabilities, mechanisms, etc. 4. Responsible for the introduction of equity-related third-party service providers, and the quality of service providers contract performance Management (access, access, assessment, optimization, etc.).

Qualifications

1. 3 years or more of work experience, experience as a management worker in e-commerce service experience projects (home appliances, furniture and home improvement industry services) Experience in operational experience is preferred) 2. Have project management capabilities and good communication and collaboration skills 3. Responsible, meticulous, strong risk awareness, good at discovering experience and process problems and solving them in a timely manner 4. Able to skillfully use various types of Office software (proficient in SQL and Python is preferred), good data analysis and logical judgment capabilities, and awareness of problem solving through data and product mechanisms.

JOB TYPE

Function

Skills

Sql
risk awareness
logical judgment
About
Job Source: jobs.bytedance.com

ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies.
Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.
Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.

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