Senior Director, Relationship Management, Global Family Office

5-15 years
14 days ago 2 Applied
Job Description

Senior Director, Relationship Management, Global Family Office

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the bank of banks - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what#LifeAtBNYMellonis all about.

As a leading wealth manager, BNY Mellon Wealth Management is focused on helping successful individuals and their families build, manage and sustain their wealth across generations and market cycles. Through a unique service model focused on five Active Wealth practices - Investing, Borrowing, Spending, Managing Taxes, Protecting Legacies - they help clients in the U.S. and abroad achieve stronger after-tax performance to help maintain their wealth over generations.

We're seeking a future team member for the role of Senior Director, Relationship Management to join our Global Family Office team. This role can be located in Boston, MA or New York, NY.

In this role, you'll make an impact in the following ways:

  • Oversee the relationship management effort for our Global Family Office clients, identifying opportunities for incremental account growth.
  • Directly manage a portfolio of significant family office clients of strategic importance to BNY Mellon.
  • Leading the development of BNY Wealth Management thought leadership and solution offering in the family office client segment.
  • Establish and steward internal relationships to recommend and advocate for product/service enhancements that will meet underserved client interests.
  • Establishes the strategic objectives for Relationship Management across our Global Family Office segment, ensuring objectives link directly to related enterprise or firm-wide goals.
  • Identifies areas of focus for achieving incremental growth and establishes protocols to guide Relationship Managers in integrating these focus areas into their clients account plans.
  • Develops and reports on team metrics and dashboards. Accountable for meeting or exceeding assigned KPIs.
  • Liaises and strategizes with cross-business relationship managers in addition to peer leaders in account management and business development and serves on governance committees to ensure effective client account coordination throughout the firm.
  • Serves as an escalation point for critical service issues or roadblocks, owning issues through to resolution.
  • Ensures client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.) Serves as the interface for compliance, regulatory, reputational matters between clients and the Bank.
  • Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

To be successful in this role, we're seeking the following:

  • Bachelor's degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
  • 15+ years of total work experience preferred with 5-7 years of management experience preferred.
  • Wealth Management experience, especially with an in-depth knowledge of the needs of family office clients. Prior experience as a Relationship Management leader is highly desirable.
  • A track record of successfully growing relationships through strategic approaches and relationship management excellence.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Best Places to Work for Disability Inclusion, Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • CDP's Climate Change A List
  • Forbes Blockchain 50

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $181,500 and $300,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.



Solution Offering
Reputational Matters
Account Growth
Strategic Approaches
Cross-Business Relationship Management
Service Issues
Client Account Coordination

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