Sales & Supply Support Manager

Job Description


. Good understanding of key performance measurements used for planning, follow up and steer the business.
. Good knowledge and understanding of store fulfilment and influencing factors.
. Good knowledge of way of working in the area of forecasting, range management, stock accuracy, stock structure and sales steering.
. Good understanding of how the different commercial teams interact and how they together contribute and enable excellent quality in the sales and supply process leading to an excellent customer experience.
. Good knowledge of Supply Chain methods, processes and working methods toward the IKEA store and its business partners.
. Good knowledge of all relevant standard operating procedures and rules and guidelines for Sales and Supply to secure agreed way of working.
. Good knowledge in the area of adapting focus and way of working in accordance to different potential sales scenarios.
. Good knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA Culture & Values


. Accountable for leading the Sales and Supply Support team and identify, recruit and develop the talents within the team, securing succession planning and performance contributing to an excellent customer experience.
. Responsible for securing precision of the operational forecast compared to the actual sales in the store unit.
. Contribute to successful implementation of actions connected to commercial calendar, local activities, peak planning and sales steering by being an active partner in the planning process.
. Responsible for having the holistic overview regarding the impact of the different fulfilment flows and effects on store parameters taking actions to secure the most optimal settings.
. Responsible for correct parameter setting enabling optimal need planning for the store.
. Responsible for providing information regarding changes in future flows to relevant stakeholders and work closely with the Logistics Manager and the Goods flow Manager securing a living capacity plan and an effective, qualitative and efficient goods flow process.
. Contribute to securing the range change process by monitoring and high lighting deviations to the relevant commercial team partners.
. Responsible for planning the stock accuracy management process, analysing the outcome and addressing stock discrepancies to relevant stakeholders.
. Responsible for analysing different elements of the stock structure and addressing optimization potentials to relevant stakeholders.
. Contribute to the store business plan and logistics action plan, ensuring implementation of the agreed actions.


To contribute to a great meeting with the customer in all sales channels by ensuring a consistently high availability of our offer, with high quality and at lowest possible total cost. Enabling IKEA to become the world's leading multichannel home furnishing retailer.





IKEA is a Swedish-founded, Dutch-headquartered multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other goods and home services. Started in Sweden in 1943 by 17-year-old Ingvar Kamprad, IKEA has been the world's largest furniture retailer since 2008.The brand used by the group is an acronym that consists of the founder's initials, and those of Elmtaryd, the family farm where he was born, and the nearby village Agunnaryd (his hometown in Småland, southern Sweden).

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