Safety Investigation Team Lead I(Night Shift)

3-5 years
7 days ago
Job Description

About the Role
Build, operate, scale and improve Community Operations with a heavy focus on solving problems through data analytics and leading teams to deliver stellar outcomes. Continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and managing stakeholder relationships across the larger business to set the right expectations and deliver on them.
---- What the Candidate Will Do ----

  • Operations Management:Manage a group of our Community Specialist Teams and be responsible for all the operational goals of the safety LOB. Present performance results regularly and identify opportunities for improvement.
  • Process improvement:Identify operational and structural weaknesses and help improve existing or develop new processes and driving high compliance
  • Program/project management:Be a multi-tasker, supporting projects across the LOB and you'll be the go to person for many key initiatives within the COE
  • Problem Solving:Have a knack for solving problems and dealing with with issues in a structured and calm way
  • Decision making:Apply existing processes and policies and make decisions based on these guidelines as the Taiwan Safety Team Lead. When the guidelines are not clear, engaging stakeholders to align on creating one for future use.
  • Stakeholder management:Engage strategically with stakeholders, be it city function leads or vendors to influence business goals and priorities, central global teams to improve internal tools and the overall user experience, or local teams.
  • People Management:Be a great people manager, coaching and developing the CSTs while building a solid team culture.

---- Basic Qualifications ----
  • Bachelor's degree
  • 3 to 5 years of customer support operations experience
  • Exceptional problem solving skills, strong Excel / data management skills
  • Project management skills
  • English and Mandarin Chinese
  • Experience in a contact center as an associate with phone support experience
  • Able to establish trust and effective working collaborations
  • Ability to leverage multiple resources to advise and support critical decisions
  • Stable internet connection at home
  • Working space at home to make sensitive and confidential calls

  • Rotation between:
    • 3pm to 12mn
    • 12mn to 9am
      • (Full remote, option to office access as well)

Working days: 5 days a week (including weekends and/or public holidays) with 2 days rotational week off
.Required to report to the office once a quarter for team day. If you are living outside of the Taipei area and travel requires overnight stay, Uber will cover hotel costs only.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

Job Source:

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

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