Quality Analyst- PS JP

1-4 years
Job Description



DESCRIPTION

Job summary
Company
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job Description

Amazon.com operates in a virtual, global e-commerce environment without boundaries, and operates a diverse set of businesses in fourteen countries, including retail, third-party marketplaces, e-commerce platforms, web services for developers.

As a member of China Compliance Operation team, we are responsible for the classification of ASINs in our catalog that can be safely stored in the Fulfillment Center's and shipped to customer while safely meeting all local laws and regulations. We also prevent the sale of items that either Amazon chooses not to sell or are prohibited by law or regulations. In the global trade and direct import areas we are accountable for the import tariff classification and ensure imported products have had proper testing for safety and operability.

You will support Quality Operations teams at Amazon to ensure compliance with all relevant regulatory guidelines for our products. Currently we're mainly focusing on direct import goods classification, illegal products review, imported products document review, illegal and import export tariff classifications. You will interact directly with Amazon internal customers in global wide, as well as global functional team to streamline process, manage requirement changes and ensure high quality and service level.

Deliverables/ Scope

  • The candidate should be aware about 7QC tools.
  • Candidate should have fluent Japanese reading and writing skills, as well as English skills.
  • Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures.
  • Auditor will have to conducts audits on a daily basis based on existing regulatory process and checklists.
  • Create models that optimize the resources, inputs & outputs of Compliance Operations business.
  • Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines.
  • Share results of audits on a weekly/daily basis.
  • Provide feedback to the associates and close loop on audit observations.
  • Identify root cause of defects and find areas of improvements in the process being audited.
  • Provides ideas for process improvements to enhance process efficiency, quality and customer experience.
  • Respond to stakeholders with guidance and flags any updates to Lead/Manager.

BASIC QUALIFICATIONS
  • Bachelor's degree. - 1-4 years work experience in data-driven business operations processes. - Proficiency in verbal & written communication in Japanese and English. - Good working knowledge of MS Office, MS Outlook MS Excel proficiency is an advantage. - Decision making aptitudes based on given guidelines and in ambiguous contexts. - Be active and adaptable. - Strong Analytical ability.

PREFERRED QUALIFICATIONS
  • Experience as quality auditor in retail chain management / FMCG company - Experience in regulatory compliance management with government agencies. - Technical background in Python or database is preferred. - Experience in designing and implementing custom reporting systems using automation tools - Six Sigma/Kaizen certificate

About
Job Source: www.amazon.jobs

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

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