At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
Pershing Xis a technology company pioneering an interoperable, multi-custodial platform that unifies the core areas of wealth management. Launched in 2021, Pershing X uses its capabilities in technology design and data consolidation, and access to investment management solutions to simplify complexities found in managing an advisory business-thereby enabling wealth management professionals to increase productivity and service their clients with a seamless end-to-end experience. Formed on a foundation built and backed by a leading global bank, Pershing X is on a mission to help wealth management professionals achieve efficiency and scale, so that they can spend more time with their clients and help more people.
In this role, you'll make an impact in the following ways:
- Provide Front line support for the Pershing X Application via phone, email, chat and web
- Research and resolve complex operational issues
- Follow Service Issue to completion
- Communicate status of service issues to clients
- Assist in process improvements
- Responsible for the quality and completion of own work
To be successful in this role, we're seeking the following:
- College Grad/3-5 years work experience
- Client Service minded
- Inbound Call Center Experience
- Financial Services Background
- Demonstrated exceptional analytical skills/critical thinking
- No Direct Reports
At BNY, our culture speaks for itself. Here's a few of our awards:
. America's Most Innovative Companies, Fortune, 2024
. World's Most Admired Companies, Fortune 2024
. Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 . Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
. Most Just Companies, Just Capital and CNBC, 2024
. Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
. Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $46,800 and $85,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
