This role performs varying degrees of problem determination and resolution of desktop and laptop hardware and software problems on site or via remote support.
They may also perform installs, moves, adds and change (IMAC) activities, and responsible for resolving problems and performing IMACs within Service Level Agreement (SLA), and completing all related administrative duties.
As the main interface to the client, they need to understand the local infrastructure and key contacts in the other competencies, i.e. helpdesk team, network team, server admin, application team, etc., in order to ensure that the proper team is aware of, and taking action on the problem.
Strong client communication skills is therefore needed since direct client interaction is required.
Visit us at WWW.TANGSPAC.COM
Tangspac Consulting is an award-winning professional staffing firm with a 20-year footprint in Asia and headquarters in Singapore dating back to 1993. It offers bespoke contingency search and professional services across various Finance & Technology sectors.
Our team of consultants has unparalleled expertise and track-record in serving both buy-side and sell-side firms, including the largest names on Wall Street. We have successfully placed thousands of banking professionals across various business & technology verticals. Clients range from Corporate & Investment Banks, Asset Managers, Custodians, Trusts, Private Banks, to other Publicly Traded Companies. Tangspac's management team benefits from a combined experience of 50 years from their former careers directly within investment banking, corporate banking, and banking technology. Our extensive network coupled with over 20 years’ experience in Asia enables Tangspac to deliver the highest level of service for our clients.
Tangspac is a founding member of The Association of Professional Staffing Companies (APSCo) Asia, which is a trade body originally established in the UK that maintains close relationships with key government departments and agencies on behalf of the professional staffing industry. Ivan Tang, Managing Partner of Tangspac Consulting, has been a member of the APSCo Asia Executive Committee from 2013-Present.