Operation Officer, Customer Service (VIP Lounge)

1-5 years
11 days ago
Job Description


  • Provide quality customer services at Government VIP Lounge (GVIPL) / HKIA VIPLounge (HKIAL)
  • Assist VIPs in check-in arrangements, immigration and customs clearance
  • Monitor the performance of suppliers / service contractors and conduct regularinspections at GVIPL / HKIAL
  • Assist in managing the daily operations of GVIPL and HKIAL, e.g. inventory controland management
  • Perform other customer service duties assigned by the Authority
  • Required to work on shift duties


  • Degree holder with1 year'srelevant work experience, associate degree, or secondaryleveleducation with at least 5 years work experience will also be considered
  • Work experience in hospitality industry, upscale restaurants or retail stores is anadvantage
  • A good team player with good interpersonal, problem solving andorganizationalskills
  • Independent and able to work under pressure
  • Familiar with MS Office applications
  • Proficiency in spoken and written English and Chinese, including Putonghua

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