Merchant After-Sales Service Product Manager- Douyin e-commerce

5-7 years
8 days ago
Job Description

Responsibilities

1. Responsible for the design, iteration and optimization of merchants after-sales service processes 2. In-depth understanding of the B-end product system, and the ability to skillfully use data analysis, industry research, business discussions and other means to solve problems encountered by e-commerce users based on their after-sales experience. Problems and pain points, and systematically design merchant service solutions and tools to help merchants reduce costs and improve efficiency 3. Responsible for the efficiency and satisfaction of merchants solutions to consumers after-sales help, pay attention to merchants use experience on the platform's business links, and collaborate Promote relevant teams to optimize rules and products to provide consumers with the ultimate after-sales experience.

Qualifications

1. Bachelor degree or above, with more than 5 years of experience in e-commerce B-end products 2. Product experience in e-commerce platforms or Candidates with full-link after-sales product experience are preferred 3. Have empathy for merchants/users, have the ability to abstractly analyze merchants practical scenarios, and the ability to quickly promote product implementation step by step 4. Have rigorous logical thinking skills and good Cross-team communication and coordination skills, the psychological quality to actively cope with setbacks and challenges, self-motivation, and a sense of purpose.

JOB TYPE

Function

Skills

About
Job Source: jobs.bytedance.com

ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies.
Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.
Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.

Career Advice to Find Better