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Manager, OFR Operations

DHL Aero Expreso

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3-8 Years
19 days ago
34 Viewed
0 Applied

Job Description

Job Description:
. Provide excellent service quality to the customers
. Develop customer relationships with existing customers and explore new opportunity
. Handle customer complaints and enquiries
. Coordinate/liaise/work with relative parties on operational activities, issue resolution, process execution and performance improvements according to corporate policy
. Continuously monitor supplier performance, and develop improvement plan with suppliers for rectification of performance issues
. Coordinate with overseas counterparts & other departments on customer inquiries / needs
. Responsible for constant improvement and optimization of operations process
. Responsible for daily operations monitoring and operational result achievement
. Controls, monitors and analyses P & L
. Develop KPIs with team members and monitor individual performance
. Identify training needs and opportunities to develop a highly skilled team

Job Requirements:
. Bachelor's degree or above
. Minimum 8 years of working experience in ocean freight or logistics industry, at least 3 years in team management role
. Good knowledge of international trade, logistics, freight operation systems , ocean freight structure, operations & requirements worldwide
. Good knowledge on special cargo and irregularity handling
. Basic knowledge of law and government regulation related to business
. Basic knowledge of project management & process improvement
. Excellent customer service skill
. Good problem solving & analytical skill
. Good team & people management skill
. Good team & partnership relationship building skill
. Basic strategic & cross border thinking

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DHL Aero Expreso S.A. is a cargo airline based out of Panama City, Panama. It is wholly owned by Deutsche Post World Net and operates the group's DHL-branded parcel and express services in Central and South America. Its main base is Tocumen International Airport, Panama City.

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Last Updated: 20-07-2024 05:35:45 PM
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