Has responsibility for handling daily Documentation tasks in line with
the Client/Process IOP's and ensures quality of service is maintained at
May support peers with technical or process related challenges during
Has accountability for preparation of export/import documentation and
submission of the same timely and accurately to stakeholders.
Adheres to IOPs and deviations to be checked prior with stakeholders.
Focuses on data quality to ensure SLAs are met.
Up-to-date understanding/training of Process and IOPs to create
May perform root cause analyses in the event of escalations.
May train new hires on the process(es).
This role will execute the objectives set by the organization for the SCM operation team in Chengdu. Focusing on delivering superior customer experience and drive profitability of the business handled.
. Graduate degree from university or business school.
. Diploma in Supply Chain Management / Logistics - Added Advantage.
. Excellent command of spoken and written English.
. Good working knowledge of MS Office products including Word, Excel and PowerPoint.
. Good communication & interpersonal skill and should be able to build good working relationship.
. Drive for Results - Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
. Good Team Player, maintaining a We first instead of I first.
. Good stakeholder management skills and experience.
. Adapt to changes, basis business requirements.
. Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI's).
. Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
. Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
. Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
. Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
. Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
. Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
. Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.
. Maintain effective and proactive communication - by regularly participating in conference calls with the clients to enable seamless process flow.
. SERVICE LEVEL AGREEMENT Compliance
. Business Partner Satisfaction Score
A.P. Møller – Mærsk A/S, also known simply as Maersk, is a Danish shipping company, active in ocean and inland freight transportation and associated services, such as supply chain management and port operation. Maersk was the largest container shipping line and vessel operator in the world from 1996 until 2021. The company is based in Copenhagen, Denmark, with subsidiaries and offices across 130 countries and around 83,000 employees worldwide in 2020.