IT Regional Service Manager

5-7 years
3 months ago
Job Description

Responsibilities

1. Management For the on-site IT team in East China, formulate team management and assessment systems 2. Ensure the quality of on-site IT service delivery in the region, including but not limited to systems, networks, desktops, audio and video, information security, office construction, assets, etc. 3. Responsible for Plan the strategic direction of regional IT services, and cooperate with relevant regional and global technical teams and local suppliers to implement IT-related projects and promote IT globalization 4. Collaborate with relevant teams to promote the service operation of products or projects and the establishment of service processes. Optimization, execution, etc. 5. Identify regional IT service deficiencies and risks, formulate improvement/optimization plans and coordinate implementation 6. Continuously improve user satisfaction and service efficiency, which can be reflected through platformization, intelligence, and data.

Qualifications

1. Bachelor degree or above in computer-related majors, more than 5 years of specific technical service work experience and project management experience, with the ability to support 5000 + Experience with cross-regional users 2. Have rich experience in supporting Windows, Linux or Mac OSX operating systems, and be able to troubleshoot and provide corresponding solutions to laptop and or desktop software and hardware problems 3. Have rich experience Network knowledge, including LAN/WAN, DHCP, DNS, TCP, UDP, DNS, DHCP, HTTP, SSH, TFTP and other core Internet technologies and services, such as VPN and firewall 4. Have a certain ability to withstand pressure and be able to adapt to many situations. Tasks, high demands, flexible and professional working environment 5. Strong communication skills, able to communicate efficiently and cross-team with various technical or non-technical personnel 6. Priority will be given to those with working experience in the global headquarters of multinational enterprises 7. Spoken English The best will be given priority.

JOB TYPE

Function

IT
About
Job Source: jobs.bytedance.com

ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies.
Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.
Dedicated to building global platforms of creation and interaction, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages. For example, TikTok, Helo, Vigo Video, Douyin, and Huoshan.

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