job description
1. Responsible for the product design of the intelligent customer service system, including intelligent dialogue, self-service, robot management, industry knowledge base, etc., focusing on customer service experience to carry out the whole process of product planning, demand definition, R&D delivery and effect recovery, shorten the user's help link, and be responsible for the solution rate and satisfaction of intelligent services 2. Gain an in-depth understanding of AI-related knowledge, combine with retail customer service business scenarios, apply and verify the capabilities of large models, target the key pain points of customer service, coordinate operations, algorithms and R&D, plan and promote the implementation of solutions, and be responsible for the final product results 3. Independently formulate evaluation standards, be responsible for the access effect of large model business, make product decisions and optimize processes based on service data through data analysis, user surveys, product analysis, ABTest, etc., deeply explore new opportunities, and effectively improve business indicators 4. Continue to mine user original data to drive the optimization of consumers pre-sales/in-sales/after-sales product and service experience, continuously improve the problem-solving ability of intelligent services, and improve the full-link user experience. Job Requirements
1. Proficient in dialogue system and dialogue strategy design, familiar with multi-round dialogue, RAG, knowledge reasoning, experience in large-scale model implementation, NLP, intelligent customer service, AI assistant and other practical experience are preferred 2. Computer science, artificial intelligence and other related majors are preferred 3. Have customer perspective and service experience awareness, and have a certain consumer empathy ability 4. Understand mainstream AI products, have your own understanding of the direction of AI, can produce medium- and long-term product plans, and continue to innovate, with breakthrough and innovation awareness 5. Have strong communication and coordination, self-driven learning, stress resistance and data analysis skills, excellent expression and logical analysis skills, and can think systematically. 
