Hema-Senior Data Analysis Specialist (Consumer Experience Direction)-Shanghai

2-5 years
9 days ago
Job Description

job description

1. Full link for users Responsible for contract performance and service experience monitoring and exception mining, and assisting in building operational quality and process visualization 2. In line with the business, according to the needs of the business stage, disassemble and daily monitor business assessment indicators, and create and publish assessment plans 3. Use data Conduct attribution analysis on operational abnormalities, build a systematic and standardized model, and drive business monitoring, early warning, and improvement through productized data to support experience improvement 4. Able to independently manage internal and external related quality improvement projects, and collaborate with business related parties to achieve project results 5 .Issue quality monitoring and abnormal analysis reports for each module at each stage, and organize analysis and improvement meetings 6. Complete other data monitoring and analysis matters

Job Requirements

1. Be sensitive to data, have clear logic, and master data statistics, Processing skills 2. Familiar with the construction and dismantling of indicator systems, and experience in visual system construction 3. Proficient in using business systems, mastering office tools such as Excel, PPT, SQL or Python, and able to efficiently handle data analysis and statistical work 4 .Good at communication, strong expression skills, service awareness, and ability to withstand pressure, and good at coordinating and integrating resources across departments 5. Independently responsible for and managed relevant project experience, with teamwork spirit 6. Bachelor degree or above, large enterprise 5 More than 2 years of experience in logistics and commodity related positions, experience in monitoring system construction, visualization and analysis platform construction, and quality improvement project work experience will be preferred

Job Source: hire.freshippo.com

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