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Hema - Logistics Experience Insight - Shanghai/Hangzhou

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3-5 Years
20 days ago
30 Viewed
0 Applied

Job Description

job description

1. Responsible for the company's consumer-side experience management and operation. Based on the user's perspective, analyze the user's pain points for the company's full-link experience, gain insight into user needs, build a productized user experience model, and promote experience optimization 2. Adhere to the user-centric design principle, explore the balance between commercial value and user experience, and combine business development needs to interactively design, promote processes, optimize details, get results, track data, and continuously optimize the user experience link from the source to pursue the ultimate user experience 3. Ability to output forward-looking optimization links and enhance core competitiveness of experience through analysis of business, competitor products and user demand trends 4. Responsible for horizontal project management such as evaluation and operation management, precipitate industry experience operation plans and capabilities, optimize and improve through cross-departmental cooperation, link industry procurement and quality control, ensure the certainty of the company's product quality, continuously innovate, establish a data-based operation system, and obtain business results.

Job Requirements

1. More than 3 years of experience in e-commerce industry experience operation and management or user experience operation and management, clear understanding of service and business experience management, and systematic thinking and business design capabilities for customer experience in retail formats. Priority will be given to those with new retail e-commerce experience operation experience and logistics experience 2. Business analysis capabilities, based on user voice, behavior, and competitive product differences, combined with personal experience and business sensitivity, to propose experience assistance and business value-added solutions to enhance experience competitiveness 3. Strong data analysis and writing skills, proficient in using various office software, able to use SQL language to extract and analyze data on experience clues in the business process, and form a business analysis report with clear conclusions based on the analysis 4. Strong communication, collaboration and project management capabilities, able to promote the implementation of experience problem solving across teams and get results.
Last Updated: 02-07-2024 09:02:55 PM
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