Field Service Engineer_SPCN

2-4 years
11 days ago
Job Description

The Role

Work independently for daily service work, such as project start up, installation, regular maintenance, customer's training and final acceptance sheet collects etc.
Be responsible for customer's call back, technical support and problem solving until closed
Regular customer visiting to find out their demands and service business opportunity during service trip and associate customer set up the machine spare part list.
Responsible for the management of local service workshops and on site workshops in responsible territory, including general management, assets management, work safety, fire protection and etc.
Manage service quotation / service contract and achieve service revenue target in responsible territory(If Applicable)
Working closely with sales team & project team to satisfy customer
Assist Service Manager or Service Team Leader to train new technician in technical skills, product knowledge in accordance with Atlas Copco's standard.
Provide technical and quality feedback to the technical specialist/Quality department according to customer's feedback
Timely and correctly feedbacks work order, weekly report and monthly report
Working with another relevant department.
International service
Other ad-hoc tasks to be assigned by Service Team Leader or Manager

What you can expect from us

This is a great oppurtunity if you want to work in an enterpreneurial environment and like challenging mission

What we expect of you

Bachelor degree in mechanical or electrical engineering

At least 2 years experiences in aftermarket service of industry product
Service product sales experience are considered as the advantage

MS office and PC skill is a must
Major in industrial control

Good Interpersonal skills
Good communication skills
Good presentation skills
Problem solving skills

Good command on English language, both written and spoken
Fluency in local dialect(s) is a plus

Goal Orientation

Self-management ability
Results Orientation
Customer focus
Conceptual Thinking
Strategic thinking
Diplomacy and Tact
Decision Making
Planning & organizing
Influencing Others
Problem Solving
Conflict Management
Leading Others
Developing Others
Accountability for Others

Entrepreneurship,Competitiveness,Monitor progress,Leading change,Customer Oriented, Independence

Wuxi, China

Suzhou SIP, Jiangsu Province, China

[Confidential Information]

Hiring Manager
Jason Jin

Last Day to Apply





developing others
goal orientation
conceptual thinking
leading others
local dialect
accountability for others
results orientation
pc skill
influencing others
Job Source:

Atlas Copco (Copco from Compagnie Pneumatique Commerciale) is a Swedish multinational industrial company that was founded in 1873.It manufactures industrial tools and equipment.The Atlas Copco Group is a global industrial group of companies headquartered in Nacka, Sweden. In 2019, global revenues totaled SEK 104 billion, and by the end of that year the company employed about 38,774 people. The firm's shares are listed on the Nasdaq Stockholm exchange and both 'A' and 'B' classes form part of the benchmark OMXS30 index.