DDS Wholesale Payment - Documentation Specialist

3-5 years
8 days ago
Job Description

As a client account documentation specialist, you'll be responsible for coordinating all aspects related to Payments client end-to-end account documentation management, including client onboarding (account opening, cash product onboarding), account maintenance, account closure and other account/product related services.


  • Manage end-to-end account documentation for Payments clients, including client onboarding, account maintenance, account closure.
  • Create account opening or product onboarding document package based on business request
  • Perform required research for a product set-up and account opening to assess documentation requirements
  • Review & validation of Authorized Signor details, Negotiated Documents & perform Signature Verification
  • Scanning & Indexing the documents to the centralized repository.
  • Provide timely information to stakeholders on pending requests and possible impacts to other processes
  • Ensure documentation conforms to the Bank's legal guidelines and policies and standards, including risk mitigation through adherence to the control framework
  • Identify and escalate issues in a prompt and timely manner which may impact service
  • Maintain control of the environment in respect of JPMorgan & Chase Co. policies and the local regulatory rules
  • Provide operational support to supply audit / compliance / regulator with query handling, documentation, analysis as required.


  • At least 3 years working experience in back-office operations or account/cash operations of bank/financial industry
  • Strong operational knowledge
  • Account/Payment product management experience is preferred
  • Highly organizedand detail-oriented with the ability to work under pressure and high volume environment within tight deadlines and cut-off
  • Fluent in speaking, reading & writing skills in both English & Chinese Mandarin
  • Bachelor's degree or above

JPMorgan Chase Bank, N.A., doing business as Chase Bank or often as Chase, is an American national bank headquartered in New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase. The bank was known as Chase Manhattan Bank until it merged with J.P. Morgan & Co. in 2000.Chase Manhattan Bank was formed by the merger of the Chase National Bank and the Manhattan Company in 1955.The bank merged with Bank One Corporation in 2004 and later acquired the deposits and most assets of Washington Mutual.

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