Job Description :
You are a person who is full of e-commerce Passionate, entrepreneur looking to expand your selling skills and help shape third-party sellers to work with Amazon
Amazon strives to be the most customer-centric company on the planet, where people can find and discover almost anything they want to buy online. By giving customers more of what they want-low prices, wide selection, and convenience-Amazon has grown to become a world-class e-commerce platform. Today, more than 50% of Amazon's total sales come from third parties. Account Health Support Specialists within Account Health Support serve as the primary interface between Amazon and our third-party business partners (sellers). We are committed to world-class support for sellers selling on the Amazon platform. We strive to anticipate the needs of sellers before they realize they may have a problem and provide solutions to help our third-party business partners better serve their customers.
Job Description: Account Status Support Specialist
Language Requirement: English and Mandarin
Shift Requirement: Sunday to Saturday (shift)
The Account Position Support Sector Specialist position relies on judgment to plan and achieve objectives and will work under limited supervision from a Manager. Personal problem-solving and analytical skills are used to validate complex transaction and account issues for sellers. Successful specialists will have high soft skills, the ability to empathize with others, and the ability to succeed in a fast-paced environment. Almost all decisions are made without guidance and with a high degree of accuracy. All candidates will be analytical and customer service oriented.
As an Account Health Support Specialist, you will communicate frequently, both written and verbally, with salespeople, line managers, risk analysts and other firm personnel to achieve your goals. You will interact with our third party sellers via phone and email with the goal of instructing and assisting them with account health related topics. Up to 70% of your day may be spent on incoming and outgoing phone calls. When you communicate with sellers with poor metrics, pre-suspension levels, a successful account health support specialist will be able to redirect difficult conversations.
Are you a self-starter with a passion for e-commerce, looking to expand your retail skill set and help shape the way third-party Sellers work with Amazon
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third -party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers .
Position Description: Account Support Specialist
Language Requirements: English & Mandarin
Shift Requirements: Sun-Sat (Rotating Shift)
The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service-oriented.
As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our th ird-party Sel lers by phone and email with objectives of coaching and helping them with account health related topics. Up to 70% of your day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre- Suspension level Sellers who are in poor standing.
Key job responsibilities
Key job responsibilities
. Demonstrate effective, clear and professional written and oral communication.
. Provide timely and efficient service to Amazon sellers, including properly escalating seller issues.
. Maintain a positive and professional demeanor, consistently portraying the company in a positive light while effectively managing sensitive issues.
. Demonstrated excellent time management skills and ability to work independently while utilizing departmental resources, policies and procedures.
. Contributes to a positive team environment and proactively assists difficult-to-reach team members as needed.
. Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
. Actively seek solutions through logical reasoning and data interpretation skills and identify trends in appropriate channels, including suggestions for improvement.
. Liaise with other departments as needed to resolve seller issues and concerns.
Amazon.com, Inc. is an American multinational technology company that focuses on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It has been referred to as 'one of the most influential economic and cultural forces in the world',and is one of the world's most valuable brands. It is one of the Big Five American information technology companies, alongside Alphabet, Apple, Meta, and Microsoft.