Customer Service Specialist

Job Description

About us:
Founded in 2000 and headquartered in Austin, TX, E2open provides the largest and most comprehensive Supply Chain Operating Network, including a broad suite of collaborative supply chain solutions. e2open helps companies such as AkzoNobel, Campbell Soup, Cisco, Dell, Exostar, Lenovo, Kimberly-Clark, Seagate, Shell, Unilever and Vodafone better manage their supply chain operations. (www.e2open.com)


Position: Customer Service Specialist
Location: Shanghai

Job Description:
This person will be primarily responsible for the day-to-day support of production applications in an ecommerce environment involving international ocean transportation with a focus on customer service. The person is also responsible for ensuring that he/she provides excellent customer service and support by understanding the customers operating demands and how the business unit is meeting those demands with its solutions.

Duties & Responsibilities:
We're looking for someone to support our transport community, covering Asia Pacific region.
  • Manage incoming calls, e-mail, and service desk entries
  • Identify and assess customers needs to achieve satisfaction
  • Gather input to enrich our knowledge in customer segmentation
  • Act as the glue between our customers and our platform users
  • Offer solutions to our community members, making their experience with our support seamless
  • Contact ocean lines with inquiries that need their intervention, and follow up on these to ensure the solution reaches the community in a timely manner
  • Experience with logistics related industry is a plus
  • Candidate is willing to work on shift, including weekends
Skills & Qualities:
  • Excellent communication skills (written & verbal)
  • Fluency in in English and Chinese
  • Service oriented, customer service minded
  • Possess pleasant, yet assertive telephone personality with good listening skills
  • You have a good feeling for technology

E2open (www.e2open.com)

E2open is the one place, in the cloud, to run your supply chain, powered by the world’s largest direct business network and a broad portfolio of next generation solutions including Sourcing & Procurement, Quality & Traceability, Inventory Visibility & Optimization, Supply Planning & Response, Logistics & Fulfilment, S&OP/Financial Planning, Demand Planning & Sensing, Channel Data Management and Channel Performance Optimization.
E2open enables the world’s largest and most complex supply chains to better plan, execute and collaborate. We understand supply chain. Bring us your challenges and E2open will deliver better outcomes.

About Recruiter

Functions

Customer Service/Call Centre/BPO,
Others

Industry

Banking/Accounting/Financial Services,
ITES/BPO/Call Center,
IT/Computers - Software,
Other

Skills/Roles

Shared Services,
Hr,
Finance and IT

LEVEL HIRING FOR

Junior Level,
Mid Level,
High Level,
Top Management