Customer Service Officer

0-2 years
11 days ago
Job Description

What We'll Bring:

How you'll contribute

. Ensure timely handling of all customers queries and complaints within the established timeframe
. Providing high quality service to our customers and help resolve their queries at first contact where possible
. Handle consumer feedback and complaint, able to deescalate the situation with professional and proper service manner
. Provide support to other team members on different tasks.
. Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
. Ensure all activities are in compliance with the requirement of the Bank and regulatory authorities

What You'll Bring:

Diploma or above in Business, Banking, Finance or other related disciplines is an advantage

Excellent customer serving manner, communication and problem solving skills

Fluency in Cantonese and ability to read and write in English is essential. A good command of Mandarin would be advantageous

Previous experience in credit card / loan related position would be an advantage.

Good knowledge in MS office

Able to work in fast-paced energy, flexible and able to work under pressure.

Impact You'll Make:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion Job Title

Rep II, Consumer Operations Support

View TransUnion's Job Applicant Privacy NoticeTransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care.Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® - and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.