Customer Service Officer

What We'll Bring:

How you'll contribute

. Ensure timely handling of all customers queries and complaints within the established timeframe
. Providing high quality service to our customers and help resolve their queries at first contact where possible
. Handle consumer feedback and complaint, able to deescalate the situation with professional and proper service manner
. Provide support to other team members on different tasks.
. Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
. Ensure all activities are in compliance with the requirement of the Bank and regulatory authorities

What You'll Bring:

Diploma or above in Business, Banking, Finance or other related disciplines is an advantage

Excellent customer serving manner, communication and problem solving skills

Fluency in Cantonese and ability to read and write in English is essential. A good command of Mandarin would be advantageous

Previous experience in credit card / loan related position would be an advantage.

Good knowledge in MS office

Able to work in fast-paced energy, flexible and able to work under pressure.

Impact You'll Make:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion Job Title

Rep II, Consumer Operations Support