Client Implementation Manager, Transaction Banking

Job Description

Role Responsibilities

The role&rsquos principal function is to take responsibility and accountability for complex cash management and trade implementations within the Country. The client base includes CCIB clients and CPBB corporate clients, all have exacting standards and expect the highest levels of best practice and standards around implementation.
The role requires a person who can execute the business strategy for the Implementation function at Country Level and manage the transformation across people.
The person needs to be an expert in cash management, trade finance and project management, have an understanding of the overall TB business strategy ensuring key programmes are supported and embed within the function as appropriate. The continuous drive to improve deal cycle time to enhance revenue realisation is key.
The role is client facing and relationships with clients need to be developed and nurtured to ensure the function remains aligned to client needs. Expertise and a track record of complex project management is a key requirement as well as managing large teams and change management. Additionally, sound industry experience coupled with an ability to analyse clients individual needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties (Sales, Product, ITO) and find innovative solutions to complex multi-market requirements.
Pre Sales

  • Form part of Deal teams and provide RFP/RFI responses on the implementation component.

  • Collaborate with RM/Sales/Products/Channels/Operations teams during solution design phase.

  • Participate in pre-sales client meetings /workshops/ conferences.

  • Critically review expected revenue and deal at the time a deal is handed over by TB Sales, responsible for ensuring revenue assumptions are validated.

Client Implementation

  • Single point of contact for the client during the implementation phase of complex mandates.

  • Provide project management/leadership for assigned complex cash management and trade implementations, by following established processes, utilising project management tools - Organize Project Steering and Working Group meetings (for specified implementations). Ensure that the appropriate leaders from the client and all relevant stakeholders from SCB are involved.

  • Ensure regular communication during the project with internal partners and clients (utilizing meeting minutes, project plan).

  • Understand and capture client requirements.

  • Coordinate all required Client, Legal and Product documentation relevant to the project.

  • Oversight of solution design and deployment.

  • Liaise with Technology & Operations and Client Service Groups for standard activities as part of complex deals.

  • Provide training to clients for complex deals implemented.

  • Conduct post implementation reviews with clients for all complex implementations along with RM/TB Sales and obtain explicit client sign off.

  • Provide complete handover to Service teams and working collaboratively with the service functions to resolve post implementation client queries/issues.

  • Drive implementation acceleration&ndashto reengineer processes to improve turnaround times for implementation dependencies.

  • Continuously seek for opportunities to improve i-Prompt (our in-house implementation management tools).


  • Support the business by developing strong client relationships throughout the implementation cycle and help to identify additional cross sell opportunities

  • Ability to provide thought leadership to clients and internal parties in respect to Implementation strategy


  • Embed PMI standards into Project Management team

  • Monitor client survey feedback and implement appropriate actions in response

  • Ensure consistency of approach and collateral in all locations for which responsible

People and Talent
Risk Management

  • Adherence to laws and regulations, internal risk and compliance policies and ORF

  • Completion of all mandatory risk and compliance training including e-learning

  • Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them


  • Deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas

  • Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

  • Delivers &lsquoeffective governance capability to challenge fellow executives effectively and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct

  • Displays exemplary conduct and lives by the Group&rsquos Values and Code of Conduct.

  • Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Leads the Country Implementation team to achieve the outcomes set out in the Bank&rsquos Conduct Principles: Fair Outcomes for Clients, Financial Crime Prevention,The Right Environment.

  • Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

  • Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;

  • Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities


  • Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank


  • Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections


  • Cooperate with any investigations or reviews on regulatory failure such as accountability review

Key Stakeholders

  • Country Head Transaction Banking

  • Country Product Heads

  • TB Sales Team Lead

  • TB Product & Product Development

  • Client Documentation Managers

  • Client Access Regional Channel Managers

  • ITO / SAT Management in Country & GSSC Hubs

  • ITO/CUI team for H2H technical implementations

  • PSS - Technology

  • Legal & Compliance


Other Responsibilities

  • Provide customer feedback and enhancement requests to the Channels team

  • Identify opportunities to develop Channels functionality of value added to customers

Our Ideal Candidate

  • Excellent knowledge of Transaction Banking products, processes and procedures including on &ndashline banking.

  • Excellent project management skills.

  • A dynamic team player, capable of adopting collaborative approach in designing unique client solutions.

  • Well versed with local banking rules, regulations, and guidelines.

  • Minimum 3 -10 (depending on the seniority of the IM) years experience in selling /implementing Transaction Banking products for Corporate and Institutional clients.

  • Adequate knowledge of client documentation.

  • Ability to work under strict timelines, budget and produce high quality deliverables.

  • Self-motivated, confident individual with excellent communication and presentation skills.

  • Out of the box creative thinking and decision-making abilities in crunch situations.

  • Analytical skills ability to review & analyse workflows and procedure to drive process improvements, enhancing client experience.

  • Adequate understanding of the various computer systems within the Bank and the applications of technology in business.

  • Proven track record in sales and the ability to make smart partnerships happen, from facilitating negotiation to enabling their execution.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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