Associate Director - BI Delivery Lead

Associate Director - BI Delivery Lead

We are seeking a strategic and results-driven Associate Director - BI Delivery Lead to oversee the successful delivery of business intelligence and data analytics initiatives across the Asia region. This leadership role is responsible for managing cross-functional teams, driving project execution, mitigating delivery risks, and enabling scalable, reusable BI solutions. The ideal candidate will possess deep expertise in BI platforms, data analytics, stakeholder engagement, and delivery excellence, with a strong understanding of regional business dynamics, data governance, and emerging AI technologies.

Position Responsibilities:

1. Program & Project Delivery

• Lead the end-to-end delivery of BI and analytics programs across multiple markets.
• Ensure projects are delivered on time, within scope, and aligned with strategic business goals.

2. Stakeholder & Team Management

• Engage with senior business stakeholders to understand requirements and communicate project progress, risks, and outcomes.
• Build and lead cross-functional BI delivery teams across regions, fostering collaboration, accountability, and high performance.
• Mentor and develop team members to enhance delivery capabilities and domain expertise.
• Manage project portfolios, budgets, and resource planning to support regional initiatives.

3. BI & Analytics Strategy Execution

• Translate business needs into actionable BI and analytics solutions using platforms like Power BI, Tableau, and Qlik.
• Align BI initiatives with enterprise data strategies and digital transformation goals.
• Drive the adoption of self-service analytics and data democratization across business units.
• Apply AI technologies such as Natural Language Query (NLQ) and Conversational BI to enhance user experience and insight generation.

4. Delivery Risk & Issue Management

• Identify, assess, and proactively manage delivery risks and issues across BI and analytics projects.
• Establish and maintain risk mitigation plans, escalation protocols, and contingency strategies.
• Lead root cause analysis and implement corrective actions to prevent recurrence of delivery disruptions.

5. Governance, Compliance & Quality Assurance

• Ensure BI solutions comply with data governance, privacy, and regulatory standards.
• Collaborate with data governance and risk teams to maintain data quality and integrity.
• Establish and enforce delivery frameworks, standards, and best practices (e.g., Agile, Scrum, Waterfall).

6. BI and data Technology, Delivery Standards & Capability Building

• As part of the architecture design group, to design and execute the BI and Data technology design and implementation.
• Define and implement standardized BI delivery methodologies, templates, and toolkits across the region.
• Host and lead the BI Community of Practice (CoP) to promote knowledge sharing, innovation, and alignment.
• Organize training sessions, workshops, and enablement programs to uplift BI capabilities across teams and empower data professionals.

7. Market Engagement & Strategy Definition

• Partner with regional markets to define and align BI and data warehouse strategies with local business needs.
• Promote reusable data assets and scalable architecture to support cross-market analytics use cases.
• Facilitate strategic planning sessions to identify future BI opportunities and priorities.

8. Data Citizen Enablement

• Develop and implement frameworks to support self-service reporting and analytics for business users.
• Provide tools, training, and governance to enable data citizens to explore and visualize data independently.
• Monitor adoption and usage of self-service platforms, continuously improving user experience and support.

9. Performance Monitoring & Continuous Improvement

• Define and track key performance indicators (KPIs) for BI delivery and operational excellence.
• Identify opportunities for automation, process optimization, and innovation in BI delivery.
• Provide regular updates to leadership on delivery status, performance metrics, and strategic insights.

Required Qualifications:

• Bachelor's or master's degree in information systems, Business Analytics, Computer Science, or related field.

• 10+ years of experience in BI, data analytics, or technology delivery, with at least 3 years in a leadership role.

• Proven track record of delivering complex BI and analytics projects across multiple geographies.

• Strong knowledge of BI tools (e.g., Power BI, Tableau, Qlik) and data platforms (e.g., Azure, Snowflake, Informatica).

• Experience with Agile and hybrid delivery methodologies.

• Excellent stakeholder management, communication, and leadership skills.

• Familiarity with data governance, privacy regulations, and compliance frameworks.

• Experience in the insurance and/or financial services industry is highly desirable.

• PMP, Scrum Master, or similar certifications are a plus.

• Exposure to AI technologies and their application in BI (e.g., NLP, ML, Conversational BI) is a strong advantage.

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .