Assistant Officer - Customer Relations

Job Overview

An Assistant Officer represents the Company in handling all customer interaction aspects, and providing internal administration assistance within the team.

Responsibilities

• Provide general administration support to the team, including but not limited to record management, roster planning, reporting, and invoice settling.
• Handle enquiries and complaints from owners, residents and general customers.
• Ensure the Company's interest is protected at all times.
• Build and maintain the Company's brand name during handover and beyond, and assist in building a superior brand standard in all developed and upcoming projects.
• Work with the various teams to handle defect cases of various projects.
• Assist with any ad-hoc tasks as required by the department

Requirements

• Diploma or higher qualification in Property Management, Real Estate, Business Administration, Customer Services or related disciplines.
• Candidate with 1 year of relevant experience in Administration or Customer Services is highly preferred.
• Fresh Graduates are welcome to apply.
• Experience in handover of upscale residential properties is a definite advantage.
• Good command of written and spoken in English and Chinese.
• Excellent time management skills. Be able to work independently and under pressure.
• Abilities to interact with co-workers and customers in a flexible, proactive and efficient manner.