APAC IT Operations Team Leader - Network

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Would you like to play a key role in delivering a high-quality IT infrastructure to the Asia Pacific region

A high-quality IT infrastructure is a must to stay competitive in an increasingly interconnected world. Atlas Copco's digital journey continues, to enable us to run business at full speed. We are supporting the complex IT infrastructure environment 250+ sites and 500+ servers in the APAC region, from the New Zealand to India, and Japan to Indonesia, total 15+ countries.

Mission:

• Your mission will be as the team leader and the specialist in one or more of the areas of network management. As such you will assure that, together with the team, and our external partners, we deliver these services with the required quality, the promised lead time and the right cost fulfilling the expectations of the stakeholders.

To succeed, you will need

Job Description

• Lead the team to support the network of moderate complexity in MNC network environment250+ siteswith the selected network partner in Asia Pacific.

• Continuous development and improvement of IT Operations service delivery and support with focus on continuous service lifecycle improvement, efficiency and cost.

• Continuous focus on customer satisfaction, compliance and standards.

• You will adhere to the reference architecture and security across the service lifecycle and IT infrastructure components.

• Implement, manage and develop all aspects of IT operations in your relevant area of expertise.

• Work with all partners contracted to provide operations support and execution.

• Assuring a closed loop between solution and service design, service transition and operations.

• Guarantee the delivery of new services locally, regionally through structured support, development and change management processes in alignment with industry best practices.

• Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management.

• Team up with your peers at other regions in case of cross functional support is required.

Experience Requirements

• Minimum 6 years of hands-on experience in a complex, multi locations network environment, the global MNC experience will be the plus.

• Proven experience on the team management.

• Demonstrated experience in designing, testing and standardizing networking solutions in a global multinational environment is mandatory.

• Good knowledge of the following technologies

• TCP/IP, OSI model - Good knowledge about TCP/IP and OSI model

• DNS and DHCP - Good knowledge about DNS/DHCP working mechanism

• AAA - Good knowledge about AAA, Cisco ISE is preferred

• Routing and switching - Expertise in HSRP, VRRP, EIGRP, OSPF, BGP, VLAN, PAGP, and LACP. Hands-on experience is required

• Wireless- Good knowledge about wireless technology, Cisco products are preferred.

• SD-WAN - Good knowledge about SD-WAN principle and Velo products

• Packet capture- Good Knowledge about the packets capture and analysis. Wireshark and Microsoft Network monitor tool are required

• Network monitor- Good knowledge about SNMP and related monitoring tool

• Firewall - Good understanding about VPN, policy, and DMZ

• Azure networking- Basic understanding of Azure cloud networking. Related project/experience is preferred

• OT Segmentation - Good understanding about the OT Segmentation solutions. Related project/experience is preferred

• Proven track record of cultural awareness while collaborating with your peers in the other regions.

• Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC).

• Comfortable with working in a highly matrix global environment

• Ability to implement standards and operating metrics.

• Proven experience in IT infrastructure planning and development.

• Partner with other service teams and third-party vendors, sometimes in close cooperation with Strategic Sourcing.

• Team spirit, good interpersonal skills

Educational Requirements

• University degree or equivalent experience.

• Fluency in English, spoken and written is a must second language preferred

• CCIE/CCNP is a plus

In return, we offer you

• A challenging and dynamic work environment
• Opportunities to work on exciting projects that have a significant impact on the organization
• A chance to work with talented and supportive colleagues across different functions and regions
• A competitive compensation and benefits package that recognizes your skills and experience
• Opportunities for professional growth and development through training and career advancement programs
• A culture that values diversity, equity, and inclusion and promotes work-life balance and well-being