Analytics Technical Support Engineer

7 days ago 1 Applied
Job Description

Role Responsibilities

  • This position seeks a Technical Support Engineer to work within a dynamic team to support a global financial software product out of Taipei, Taiwan. Candidate should have strong technical skills, solid communication skills, a good work ethic and willingness to learn.

  • Primary responsibilities will include technical and production support for a large-scale production environment to support The Yield Book's global customer base. This position entails working closely with our New York based team to provide 24x7 coverage, and will include some shifted hours including Saturday coverage.

Education and Experience Required

  • MS degree in an Engineering discipline, with outstanding academic achievement.

  • Excellent oral and written communication skills in English. Fluent in Mandarin. Japanese and other languages are a plus.

  • Knowledge of the Unix operating system, shell script programming skills, and an understanding of relational databases is required.

  • Experience with any of the following technology solutions is a plus:

  • Unix system administration skills, especially Linux.

  • Experience with various Cloud services and technology

  • Experience working with distributed and Datacenter network, and process automation technologies in a production environment.

  • System Administration experience with the Linux operating system and shell scripting, perl, and python programing.

  • Experience with relational databases such as Sybase, MySql, and NoSQL databases, such as, MongoDB.

  • Strong communication skills, and prior experience in a technical support role.

  • Software development and/or web development skills.

  • Strong analytical and problem-solving skills.

  • Ideal candidate must demonstrate strong leadership skills and be able to work with tight deadlines.

  • This is an Individual Contributor role.

  • Knowledge in the following is a plus:

  • Cloud Operations

  • Cloud Application support

  • AWS, Azure, GCP technology

  • Kubernetes, Terraform, Datadog

  • Federated-SSO

  • Disaster Recovery solutions

  • Security solutions

  • Process automation

Type of Person

  • Dynamic, enthusiastic and responsive to change.

  • Logical and structured approach.

  • Meticulous attention to detail.

  • Effective written and spoken communication and presentation skills.

  • Team player

  • Highly self-motivated

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.

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Refinitiv is an American-British global provider of financial market data and infrastructure. The company was founded in 2018. It is a subsidiary of London Stock Exchange Group after a US$27 billion dollar sale from previous owners Blackstone Group LP which held a 55% stake and Thomson Reuters which owned 45%. The company has an annual turnover of $6 billion with more than 40,000 client companies in 190 countries.

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