After Sales & Quality Specialist

After Sales & Quality SpecialistJob Description:

Job Objective:
To manage after sales service for defined customers and resolution of quality issues, according to agreed service levels and defined business processes.
Key Responsibilities:
All tasks to be carried out in a quality manner, consistent with the Company vision and values.

• Resolve and perform root causes analysis for delivery discrepancies, customer and supplier credits.

• Manage quality issues related to deliveries and/or parts and manage relevant communication internally and externally.

• Manage both customer and suppliers returns and manage relevant communication internally and externally.

• Manage Scrapping request

• Develop and maintain relationships with customers/suppliers and participate to meetings with customer/suppliers.

• Manage Quality block for defective inventory

• Manage and assist transportation claim with warehouse and sales team

• Support EPR system development test

• Cooperative with operation process enhancement

• Work with Global ASQ team to meet internal Service Level agreement to satisfy service requirement from customers.

Focus Areas:
Quality of customer defective delivery
Accounts Receivable
Process time for customer and supplier returns
Process time for customer and supplier credits
Process time for quality block
Process time for internal or external scrapping
Key Interfaces:
Alliance Management Team
Global and Regional Program Management Team
Global Marketing Team
Global Service Centre
Global Finance Team
Warehouse & Logistics Team
Customer
Supplier
Key Requirements:
(The Successful Applicant)

• Has a strong analytical mindset, a natural curiosity and is not afraid of data and complicated systems, with ability to separate the trivial from the critical.

• Great problem solver to ensure issues are addressed short term as well as long term to improve service levels.

• Is capable and ready to initiate and drive change and improvements in systems, processes and the organizations.

• Has experience working in ERP systems (Oracle would be and advantage) and preferably has experience of demand/forecast/material planning in a commodity/fast paced environment.

• Knows how to achieve results through influencing others and understands the challenges of cross functional working.

• Is highly organised and methodical and can cope with both predictable routines and ad-hoc activities.

• Preferably experience in monitoring the customer or supplier quality claims

• English mandatory both verbal and written.

• MS excel proficiency

What we offer:

• Professional and personal development in attractive industry.

• A very interesting role with many challenges and opportunities to learn.

• Daily cooperation with customers and suppliers from EMEA/Americas/Asia regions.

• Friendly work atmosphere and fair work-life balance