Customer Experience, Voice of Customer, Analytics

Agile Methodologies, Digital Transformation, Product management, product innovation, Process improvement, Cross-functional collaboration, Stakeholder Management

Databricks, Agile delivery tools, Reporting and presentation tools, Data analysis and dashboarding tools, Google Vertex AI, AWS AI ML, Azure AI, AI Generative AI technologies, Azure OpenAI, Collaboration and workshop tools

Power Bi, Vba, Advanced Excel, Power Query, seismic, reporting automation, dashboard optimization, process improvement

SAP, Service Transition, Informatica, Itil, Automation, Microsoft 365, Incident Management, Problem Management, AWS, Salesforce, GenAI, Knowledge Management, RPA Automation, AI-enabled service-management practices

Distributed Systems, test automation, Api Testing, developer tools, AI-native engineering

CRM (Salesforce or similar), demand generation, paid social, Abm, paid digital, Sem

Apis, Bi Tools, Genesys, Cursor, Sql, Firebase, Gcp, Scripting, CX technology, low-code platforms, CX operations, Claude Code, Nugget, Exotel, Appsmith, Cloud Run, Ameyo, zendesk, intercom, Business Operations, Spreadsheets, Freshdesk, Retool

Project Management Professional (PMP), Agile, Scrum, Release Scheduling, Safe, Technical Program Management, Critical Path Tracking, dependency management, Customer-Facing Services, User Experience Delivery, Kanban, Engineering Program Delivery