As a Corporate Travel Consultant, you'll join our highly skilled team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You'll Do

Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

Passion for excellence in client service, including proactive anticipation of needs
Preferably with relevant work experience in travel, hotel, and/or aviation industry
Open to applicants with strong background in Customer Service environment
Native GDS expertise is a plus (Sabre, Apollo, Amadeus and/or Galileo)
Professional English communication is required (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback

This role works on a shift basis between the hours of 8am to 8pm (Monday to Friday) in our Taiwan office.