Highlights

Job Description

Provide first-line support for ERP users, including login, access, navigation, workflow, and system-related issues.
Troubleshoot user-reported problems and coordinate with the ERP vendor when further technical support is required.
Manage user accounts, roles, permissions, and access rights.
Collect, clarify, and document system requirements from different departments.
Coordinate system enhancements, configuration changes, testing, and implementation.
Configure and maintain ERP forms, workflows, approval processes, and reports where applicable.
Monitor outstanding issues and follow up with users, departments, and vendors until closure.
Prepare user guides, system documentation, issue records, and change logs.
Conduct system training and refresher sessions for users.
Maintain proper control over ERP master data and system configurations.
Assist management in monitoring system usage, adoption, and recurring issues.
Support other digitalization and system improvement initiatives.

Requirements

Diploma or degree in Information Technology, Information Systems, Business Administration, or a related discipline.
Relevant experience in ERP administration, application support, business systems, or IT user support is preferred.
Able to communicate effectively with users from different departments and levels.
Strong problem-solving, coordination, documentation, and follow-up skills.
Proficient in Microsoft Office applications, particularly Excel.
Good command of both English and Chinese, including the ability to read Chinese system interfaces and technical documentation, as coordination with Chinese-speaking vendors may be required.
Basic knowledge of coding, scripting, databases, APIs, or system integration will be an advantage.
Experience with Yonyou, Microsoft, SAP, Sales Force or any other ERP platforms will be an advantage.

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

System Administrator (ERP)