Designs, develops, and tests complex software solutions. Investigates, diagnoses, and resolves complex and/or challenging technical issues. Performs system maintenance and updates. Customizes software settings to meet specific requirements. Creates project plans and defines scope for medium or mid-term projects. Drives the planning and execution of change management strategies. Documents software implementation requirements and specifications. Drives the implementation process changes to increase efficiency. Leads partnerships with cross-functional teams on projects.

Key Responsibilities

Product Implementation and Management - Software Development and Configuration:

-Designs, develops, and tests complex software solutions.

-Writes code and scripts and advises junior colleagues on coding problems/challenges.

-Debugs and troubleshoots highly complex software issues.

-Drives collaborations with cross-functional teams on software projects.

Product Implementation and Management - Technical Troubleshooting and Problem Solving:

-Identifies and resolves complex technical issues.

-Analyzes system logs and error messages.

-Investigates and diagnoses complex and/or challenging software problems.

-Designs and implements solutions to prevent further issues.

Product Implementation and Management - Technical Support and Maintenance:

-Provides advanced technical assistance to users or customers.

-Performs system maintenance and updates.

-Monitors and optimizes system performance.

-Responds to support tickets and resolves complex issues.

Product Implementation and Management - Implementation and Configuration:

-Configures standard software systems (e.g., turns on features of an application).

-Customizes software settings to meet specific requirements.

Project Management - Project Planning and Execution:

-Creates project plans and defines scope for medium or mid-term projects.

-Allocates resources and manages project timelines.

-Tracks project progress and reports on milestones.

-Conducts risk assessments and manages project risks.

Project Management - Change Management:

-Assesses the impact of proposed system changes.

-Drives the planning and execution of change management strategies.

-Communicates changes to stakeholders and users.

-Ensures smooth transitions and proactively minimizes disruptions.

Project Management - Documentation and Reporting:

-Documents software implementation requirements and specifications.

-Reviews reports on system performance and usage.

-Maintains and helps manage version control.

Project Management - Continuous Improvement and Process Optimization:

-Leads process improvement for their team's application area.

-Drives implementation of process changes to increase efficiency.

-Collects and analyzes feedback from users and stakeholders.

-Drives continuous improvement initiatives.

Collaboration - Collaboration and Communication:

-Leads partnerships with cross-functional teams on projects.

-Helps lead meetings and discussions.

-Provides updates and status reports to stakeholders.

-Communicates technical information to non-technical stakeholders.

Core Responsibilities

Planning & Execution:

-Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.

-Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

-Collaborates across the organization to align on expectations and achieve shared objectives.

-Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.

-Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

-Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.

-Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.

-Reviews, contributes to, and documents problem solving strategies.

Continuous Learning:

-Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.

-Proactively seeks and leverages ongoing feedback and training to improve skills.

-Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement:

-Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.

-Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development:

-Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Principal Application Solution Developer