Position Overview

Details of the Division and Team:

At Deutsche Bank, the Client Implementation & Service Team (I&S) acts as a single, consultative point of contact throughout the client implementation and transaction lifecycle across cash management and trade finance. During deal implementations, I&S manages the project initiation, planning, execution and evaluation; coordinates all communication and associated documentation between internal teams (Coverage/Sales, Operations, Technology, etc.) and the client; and is responsible for planning (including resource allocation), organizing, controlling and reporting all the project activities and for managing regular communication on the project progress and identifying and resolving any issues. Once clients are onboarded, I&S becomes the first point of contact for handling client queries on the banking services delivered and for maintaining client satisfaction as well as driving organic revenue growth where applicable.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Annual health checkup – cost borne by company (once a year) (above 40years old is TWD10,000 & less than 40 years old is TWD5,000)
EAP – free and confidential counseling, online work-life resources
Annual leaves entitlement
Better Maternity leave

Your key responsibilities:

Liaise and work with the clients to ensure smooth implementation of required cash management and/or trade finance services within the agreed timeline , including project planning, documentation, user training, hosting of regular project meetings, Host-to-Host and ERP integration, etc. Conduct periodic reviews to ensure that required actions are on track to meet implementation milestones.
Coordinate with internal parties, Coverage Bankers, Product Sales, Product Managers and Operations, etc. to promptly investigate and resolve any outstanding issues, and to deliver the agreed solutions to the clients within the agreed timeline.
Maintain close contact with clients to ensure the services and solutions are up to the agreed expectation. Manage timely consolidation of service information to enable regular service reviews for ensuring service excellence, and proactively monitor client activities at the bank and take appropriate actions to ensure that the expected utilization levels are achieved.
Provide pre-sales support, e.g. system demonstration, business requirement discussions, etc.
Provide technical support to clients and internal stakeholders, e.g. best practice sharing, proactive problem solving and trouble-shooting methodologies, comprehensive client/user trainings, etc.

Your skills and experience:

Proven experience and solid banking product knowledge in Transaction Banking, Global Payments Solutions, and Trade Finance
Strong project management skill and experience managing multiple complex global projects involving multiple time zones
Experience with digital e-solutions with the ability to relate to business requirements and capabilities (H2H, API, SWIFT for Corp etc.)
Strong business acumen and commercial awareness, including economic, cultural, procedural and regulatory matters
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Capability to work under pressure
Fluent in English and Mandarin in both written language capability and verbal communication
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we'll support you:

Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

CB - Client Implementation Specialist - AVP