Description

The Experience

As a Program Management Strategy & Operations Manager/Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy,

This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.

What You'll Actually Be Doing

Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)
Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs
Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements.
Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners.
Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives
Work with other program managers to identify risks and opportunities across multiple projects within the department
Proactively Communicate status, risks, and issues to stakeholders and senior management.
Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution.
Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
Ability to build project timelines to plan and lead all aspects of and report progress within the project environment
Work with vendors for handling programs relating to subcontractors
Support the Talent Strategy charter in driving enablement programs that create a workforce ready for current and future business requirements
Basic Technical Literacy to design technical enablement programs and assess their impact on resource skill readiness for projects
Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate Salesforce Field Service solution development, Apex, Lightning Web Components, Flows, mobile application development, and integrations while maintaining platform security, performance, and Salesforce best practices.
Practical fluency in using AI coding assistants and modern development ecosystems to maximize development productivity, optimize Field Service solutions, document custom implementations, and deliver secure, scalable, and high

You're Our Person If...

8+ years of Program Management experience and 14+ years of overall IT experience
5+years of exposure to Salesforce Projects/Products is a strong asset
Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs
Understanding of resource utilization and worked with strategies to get the right skills for the right projects.
Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
Hands-on experience with PM tools like JIRA / MS Project
Adept in building presentations that enable communication of strategic direction across the organization
Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
Ability to manage multiple projects/ programs and mentor new hires

Manager/Senior Manager - Business Strategy