Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Enterprise Network Operations

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system stability and support business continuity through timely resolution of technical challenges.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to enhance system performance and reliability.
Document and communicate findings and resolutions clearly to stakeholders.
Assist in the development and implementation of process improvements to prevent recurring issues.
Support junior team members by sharing knowledge and providing guidance when needed.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Enterprise Network Operations.
Strong understanding of network infrastructure components and protocols.
Experience in troubleshooting and resolving complex network-related issues.
Ability to monitor and analyze system performance metrics effectively.
Familiarity with incident management and problem resolution methodologies.
Skilled in coordinating with multiple teams to ensure timely issue resolution.

Additional Information:

The candidate should have minimum 3 years of experience in Enterprise Network Operations.
This position is based at our Bengaluru office.
A 15 years full time education is required.