Genesys, Functional Testing, Ivr Testing, IVR/CCT, IVR Concepts, Technology, Testing Technologyes, Infrastructure-Contact Center, Test Automation Technology, Communication

Genesys, Defect Management, Ivr Testing, Amazon Connect, Pstn, Test Leadership, ACD, Speech Recognition, Release Governance, Chatbot Testing, VoIP, Contact Center Testing, Call Recording Systems, Customer Journey Testing, Call Flow Validation, SIP, IVR infrastructure, Routing Logic, Avaya

Apis, Jira, Confluence, Postman, Basic Sql, InfoSec processes, CRMs, Linear, webhooks, Telephony, DBs, Notion, SIP, log analytics