Role Purpose

We are looking for a responsible and solutions-driven professional to lead product governance and control within the Credit Card Product Management team. This role ensures product settings, maintenance processes, controls, and documentation are accurate, well-governed, and ready for internal audit, control testing, and compliance reviews.

Key Responsibilities

Manage governance and control activities for credit card products, including product setup, maintenance, parameter changes, benefit rules, pricing, campaign mechanics, and system configurations.
Ensure all product settings and operational arrangements are accurate, properly approved, documented, tested, and aligned with approved product terms.
Act as the key product contact for internal audit, control testing, compliance reviews, and remediation follow-up.
Identify control gaps, process weaknesses, and operational risks, and drive practical solutions to strengthen governance discipline.
Coordinate with Operations, Technology, Compliance, Risk, Finance, and other stakeholders to ensure product changes are implemented in a controlled and sustainable manner.
Support product development and enhancement projects by providing governance, control, implementation planning, and post-launch monitoring input.
Leverage AI tools and automation where appropriate to improve documentation quality, reduce manual workload, enhance tracking efficiency, and support control monitoring.

Requirements

Minimum 5 years of relevant experience in credit card product management, product operations, governance, control, risk, compliance, or audit-related functions.
Strong understanding of credit card product operations, including product features, customer lifecycle, campaign setup, system maintenance, fulfillment logic, and servicing processes.
Hands-on experience in control management, internal audit responses, control testing, issue remediation, or process governance.
Strong project planning and execution skills, with the ability to manage cross-functional stakeholders, timelines, dependencies, and follow-up actions.
High sense of ownership, accountability, and attention to detail, with the discipline to follow through on issues until closure.
Strong problem-solving mindset, able to identify root causes, propose practical solutions, and drive improvements independently.
Comfortable using AI tools to improve work efficiency, documentation, analysis, tracking, and routine control-related tasks.
Good communication skills, with the ability to explain control requirements clearly and align stakeholders across teams.

Preferred Qualifications

Prior experience in credit card product governance, product maintenance, control assurance, or audit coordination is preferred.
Experience in product development, system enhancement, change management, UAT, or post-implementation review would be an advantage.

Card Product Governance & Control Manager