Servicenow, Itsm, Power Automate, Sql, Itil Processes, Python, IT support automation, Freshservice, Jira Service Management, runbooks, AI-powered support solutions, knowledge bases, LLM-based solutions, structured troubleshooting frameworks, chatbots, ServiceNow Virtual Agent, Microsoft Copilot Studio, virtual agents

Data Analytics, Apis, Power Bi, Agile Methodologies, Jira, Confluence, automation, digitalisation, Tracking, integration solutions, billing, Freight Forwarding, Ai, Analytics, system integrations, Tms

Transportation Management Systems (TMS), Track & Trace solutions, Power Bi, Data Analytics, Systems Integration, Jira, Confluence, Change management, RFP/RFI processes, Customs Integration platforms, UI/UX mockups, Audit logging frameworks, System migrations, Customer Portals, Staff Training, Freight Forwarding Systems, Freight Billing Systems, AI-driven automation, Analytics Dashboards, API ecosystems

lifecycle management , Patch Management, Microsoft Sql Server, Infrastructure Security, Linux Servers, Backup And Restoration, Change management, MySQL, Microsoft Exchange, Windows Servers, Infrastructure capacity planning, IT Disaster Recovery, Technology refresh, Business Continuity Planning

Systems deployment, Project Management, VMS installation, Infrastructure software integration, IT VAPT, It Management

Data Management, Power Automate, Sql, Power Platform Canvas Apps development, Azure Blob Storage, Azure AI services, OneDrive integration, Custom Connectors on Power Platform

AWS, Penetration Testing, Azure, Vulnerability Assessments, Firewalls, Microsoft Defender, Secure Service Edge

change management, Problem Management, Itil, It Service Delivery, SQL database query, Pmp, Agile certification, ITSM processes, PMI-ACP