product discovery , strategy consulting , Scrum, Jira, User Research, Business Transformation, GenAI capabilities, Market research, Digital delivery, AI literacy, Product management, New Product Development, Product Planning, Customer-centric design thinking, Kanban, Platform-as-a-product principles, Stakeholder Management, Customer journey mapping

Knowledge Base Data Quality, Conversational AI, Metrics ownership, Agent Evaluation Quality Assurance, Human-in-the-Loop Workflows, Chatbot Operations Dialogue Design, Agent Runtime Observability Platforms, Labeling pipelines, Automated scoring rubrics, SOP dialogue flow design

Copilot Studio, Microsoft Power Platform, Evaluation frameworks, Agent configuration, RAG pipeline design, Prompt engineering